Alexander Oliver
Deltona,FL
Summary
Experienced Network Technician lends detailed expertise over 20 years to handle intricate hardwire and cable infrastructure installations. Astute troubleshooting services, including resourceful issue identification and resolution to optimize telecommunications, entertainment and connected services. In-depth knowledge of complex up-to-date telco concepts and principles. Expert advisory on logistics, installations and upgrades of physical equipment. Successful at splicing, grounding, bonding and terminating tables, constructing splice cases and performing system tests. Proficient in assessing layouts and maintaining safety standards. Well-organized and methodical with a hardworking nature. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Level 6 Field Technician /Operations and Maintenance Engineer
Spectrum Charter Communication
Sanford , FL
12.2013 - 01.2024
- Performed splicing activities on coaxial, fiber optic and copper cables in accordance with industry standards.
- Set up and maintained a variety of test equipment such as multi-meters, tone generators, cable locators, and laptop software for Troubleshooting purposes.
- Conducted system maintenance activities including testing, cleaning, repairing and replacing parts where necessary.
- Collaborated with other technicians to coordinate the installation of new services or upgrades to existing services.
- Implemented safety protocols while performing job duties in order to minimize risk of injury or property damage.
- Responded quickly to emergency situations when called upon by management.
- Measured, cut, spliced and installed wires and cables.
- Installed, set up and repaired devices and system components.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Communicated with customers to access work areas and explain work.
- Completed line work at heights using bucket trucks and Aerial work platforms
- Configured cameras to meet specific shot requirements.
- Troubleshot and resolved technical issues with camera systems.
- Adjusted positions and controls of cameras to change focus, exposure and lighting.
- Tested, maintained and repaired equipment, keeping in excellent working condition.
- Provided technical support to end users in resolving wireless connectivity issues.
- Diagnosed problems with wireless networks and resolved them quickly and efficiently.
- Programmed cameras with correct IP addresses and DNS configurations to be added to Camera Network.
- Troubleshot and diagnosed all issues with cable , camera , and WiFi Equipment such as access points , modems, timelox, cameras ,media converters, Bright sign players, Universal power supplies, amplifiers , line extenders, Trunk Amps ,Television sets and all related components
- Spliced fiber using Fusion splicer and Remade ends with mechanical connectors whenever possible to keep guest services up and running.
Cable Systems Installer Maintainer
Time Warner Cable
01.2014 - 01.2017
- Installing or upgrading equipment maintained by the company in various field locations
- Configuring hardware and software components after installation
- Performing routine maintenance on technology equipment
- Testing equipment to troubleshoot the issues
- Documenting installation and repairs
- Maintaining all tools and equipment used during service calls
- Managing the stock of replacement parts and equipment
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Measured signal strength at utility poles.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Produced components based upon blueprints and specific technical requirements.
- Installed outlets, drops, converters, modems and digital terminals.
- Taught customers basic use of equipment based on service package and answered questions.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Promoted additional services and products to increase sales.
- Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
- Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
Field Technician/Operations Supervisor
Mastec Advanced Technologies
East Hartford, CT
08.2004 - 06.2013
- Installs and Repairs/replaces copper cabling such as CAT5, CAT6, Coax, Low Voltage Twisted Pair, and Quad telephone wiring in the customer's home and in the field
- Installs and repairs Fiber Optic Cabling, making splices, and crimping connectors for termination at customer's premise
- Installs satellite communication equipment including "peaking" satellite dish for optimal signal strength
- AUTOMATION AND NETWORKING -Cut, assembled, crimped, and ran CAT -5E and fiber optic cable to establish local network
- Created spreadsheets pertaining to each computer’s MAC and IP Addresses, computer name and serial number, and which port number assigned to on the switch for easy reference and briefings to supervisors
- COMMUNICATION -Made certain team was well aware of all tasks, conditions, and standards each day to preclude confusion and make use of time effectively.
- Completed work order installations according to regulatory codes, requirements and safety guidelines.
- Installed physical wire and cable systems for telephone, entertainment and linked home security services.
- Identified and resolved problems by performing troubleshooting to address client service requests.
- Monitored physical cable and wire equipment for telecommunications devices to repair power supply, fiber optic and wire distribution systems or accompanying cabinets.
- Laid out cabling plans and ran through buildings to desired locations.
- Configured IP-enabled telecommunications equipment using data network communications protocols.
- Utilized software applications to monitor and troubleshoot telecom devices from remote locations.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Created sensors and conducted thorough inspections to locate fiber optic system defects.
- Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Continuously applied quality-improvement methodologies to improve work processes.
Education
Bachelor of Arts - Criminal Justice
Monroe College
The Bronx, NY06-2019
Associate of Applied Arts - Homeland Security Studies
ICDC College - Huntington Park
Huntington Park, CA08-2012
High School Diploma -
Dewitt Clinton High School
Bronx, NY06-1995
Skills
- Proficient in using Outlook,
- PowerPoint, Excel, and Windows
- Skilled Maintenance and Repair
- Tools and Equipment Maintenance
- Hand and Power Tool Operation
- Decision Making
- PPE Compliance
- OSHA Compliance
- Customer Relations
- Vehicle and Equipment Operation
- Service Oriented
- Professional Communication
- Documentation and Recordkeeping
- Adaptability
- Attention to Detail
- Respect
- Performance under Pressure
- Scenario Planning
- Self-Disciplined
- Strategic Thinking
- Leadership
- Hard Working
- Cultural and global competence
Certification
- Certified N+, CompTia - 2014
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Cable Systems Installer Maintainer
Time Warner Cable
01.2014 - 01.2017
Level 6 Field Technician /Operations and Maintenance Engineer
Spectrum Charter Communication
12.2013 - 01.2024
Field Technician/Operations Supervisor
Mastec Advanced Technologies
08.2004 - 06.2013
Bachelor of Arts - Criminal Justice
Monroe College
Associate of Applied Arts - Homeland Security Studies
ICDC College - Huntington Park
High School Diploma -
Dewitt Clinton High School