Alexander Olson
Albert Lea,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Service Manager
Hy-Vee
09.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
2nd Assistant Manager
Hy-Vee
07.2022 - 09.2023
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
Stock Crew Member
Hy-Vee
01.2020 - 07.2022
- Received praise from management for consistently maintaining a clean, organized workspace in the stock room area.
- Proactively identified areas requiring attention during slow periods, taking initiative to address those needs without direct supervision from managers.
- Contributed to a positive team atmosphere by consistently demonstrating punctuality, professionalism, and a strong work ethic.
- Improved store presentation by neatly arranging products on shelves and creating eye-catching displays.
- Enhanced visual merchandising efforts by assisting in the creation of promotional displays, resulting in increased sales opportunities.
- Supported fellow team members during busy periods by stepping in to help with additional tasks as needed, fostering a positive work environment.
Checker
Hy-Vee
11.2019 - 01.2020
- Aided in training new employees, sharing best practices for efficient job performance.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Assisted with unloading customer carts onto conveyor belt.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
Courtesy Clerk
Hy-Vee
08.2019 - 11.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Education
Associate of Science - Business Administration
Riverland Community College
Austin, MN05.2024
High School Diploma -
Albert Lea Senior High School
Albert Lea, MN05.2022
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Customer Service Management
- Time Management
- Trustworthy and Honest
- Employee Relations
Timeline
Service Manager
Hy-Vee
09.2023 - Current
2nd Assistant Manager
Hy-Vee
07.2022 - 09.2023
Stock Crew Member
Hy-Vee
01.2020 - 07.2022
Checker
Hy-Vee
11.2019 - 01.2020
Courtesy Clerk
Hy-Vee
08.2019 - 11.2019
Associate of Science - Business Administration
Riverland Community College
High School Diploma -
Albert Lea Senior High School