Summary
Overview
Work History
Education
Skills
Timeline
Education and Training
Generic

Alexander Palacios

San Antonio

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires.

Overview

5
5
years of professional experience

Work History

Rover

AAFES Exchange
10.2024 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Shift Leader

Buffalo Wild Wings
09.2023 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.

Busser

Peter Piper Pizza Inc
07.2021 - 07.2022
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Ensured that each table was properly set before seating guests.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
  • Organized storage areas for clean dishes and stocked linens.
  • Took initiative to help others whenever necessary.
  • Maintained a friendly attitude towards customers at all times.
  • Provided assistance to other bussers or waitstaff when needed.
  • Adhered to sanitation guidelines when handling food and beverage items.

Team Member

Burger King
09.2020 - 07.2021
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Promoted products through effective merchandising techniques.

Education

High School Diploma -

John Marshall High School, San Antonio,TX
06.2022

Skills

  • Production Scheduling
  • Production Reporting
  • Operations Support
  • Equipment Troubleshooting
  • Customer Service Management
  • Complaint Resolution
  • Team Leadership
  • Positive Attitude
  • Problem-Solving
  • Flexible Schedule

Timeline

Rover

AAFES Exchange
10.2024 - Current

Shift Leader

Buffalo Wild Wings
09.2023 - Current

Busser

Peter Piper Pizza Inc
07.2021 - 07.2022

Team Member

Burger King
09.2020 - 07.2021

High School Diploma -

John Marshall High School, San Antonio,TX

Education and Training

other

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