Alexander Palumbo
Little Elm,TX
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
10
10
years of professional experience
Work History
Seasonal Assistant Manager
Party City Corporation
09.2023 - 10.2023
- Manage all cash handling, train associates on product knowledge and customer care
- Setup & tear down store at end of season
Inventory Control Specialist
Hustler Hollywood
02.2021 - 06.2023
- Oversee all inventory of the store
- Process incoming shipments
- Ensure all product is priced and logged in the systems
- Process damaged, known theft items
- Document all shipments and organize stockroom
- Communicate with inventory control and vendors on shipments and discrepancies
Sales Lead
Emerald Fields
06.2019 - 07.2021
- Check customers in by verifying DOB and validity of I.D
- Educate customer on products and take orders as well as check customers out
- Closing duties
- Counting drawers down
- Deep cleaning
Billing Representative I
Charter Communications
01.2018 - 01.2021
- Answer calls regarding general customer service and billing needs
- Adjust services
- Inform customers of their charges and settle disputes
- Clear written and verbal communication skills
- Superior customer service & relationship building skills
- Positive attitude and team player
- Organized and perform required follow up
- Multi-task while maintaining data integrity
- Cooperative and willing to assist others as a team
- Display dependable and reliable behavior
- Effective at problem solving
- Basic computer skills including Microsoft
- Aptitude to work in multiple systems and learn new systems quickly
- Respond well in a dynamic and fast paced environment
Lead Night Barista
White Rock Coffee
07.2017 - 02.2019
- Maintain high standard of excellence & consistency in high paced environment as night lead barista
- Serve guests an ensure product quality
- Coordinate between shifts labor wise
- Communicate between shifts of changes in inventory and cash handling
- Prep for morning openers
- Maintain brand name and reputation
- Implement changing policies and communicate owners vision via FOH
- Bring best attitude towards work and coworkers
- Work in fast paced environment
- Train new hires/ corrective action
- Inform guests of the brand and products
- Sanitize workspace
Local Sort Supervisor
UNITED PARCEL SERVICE
10.2016 - 01.2018
- Enforce safety and sanitation regulations
- Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators
- Confer with other supervisors to coordinate operations and activities within or between departments
- Inspect materials, products, or equipment to detect defects or malfunctions
- Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards
- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers
- Keep records of employees' attendance and hours worked
- Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
- Requisition materials, supplies, equipment parts, or repair services
- Maintain operations data, such as time, production, and cost records, and prepare management reports of production results
- Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads
- Confer with management or subordinates to resolve worker problems, complaints, or grievances
- Set up and adjust machines and equipment
- Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency
Barista
Java & Chai
02.2014 - 10.2015
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Brew coffee and tea, and fill containers with requested beverages
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
- Set up dining areas for meals and clear them following meals
Education
Security+ - Cybersecurity
San Diego State University
San Diego, CA01-2025
BS -
COLLIN COUNTY COMMUNITY COLLEGE
Plano, TX06.2020
Skills
- Operations Logistics
- Skilled in Microsoft Office Applications
- MS OFFICE
- Client Support
- Team Management
- Point-Of-Sale Operation
- Cleaning
- Cash Handling
- POS
- Management
- Client Interaction Skills
- Computer Literacy
- Hospitality Experience
- Coffee Experience
- Supervisory Experience in Warehouse Operations
- Barista Experience
- Java Cash handling
- Sales
- Leadership Experience
- Payroll Administration
- Workday
- Microsoft Excel
- ADP
- Inventory Control Oversight
- Warehouse Management
- Customer service
- Guest services
- Coffee experience
- Restaurant management
- Shift management
- Retail sales
- Operations management
- Money handling
- Team leadership
- Analytical Decision-Making
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Seasonal Assistant Manager
Party City Corporation
09.2023 - 10.2023
Inventory Control Specialist
Hustler Hollywood
02.2021 - 06.2023
Sales Lead
Emerald Fields
06.2019 - 07.2021
Billing Representative I
Charter Communications
01.2018 - 01.2021
Lead Night Barista
White Rock Coffee
07.2017 - 02.2019
Local Sort Supervisor
UNITED PARCEL SERVICE
10.2016 - 01.2018
Barista
Java & Chai
02.2014 - 10.2015
Security+ - Cybersecurity
San Diego State University
BS -
COLLIN COUNTY COMMUNITY COLLEGE
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