Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Paredes

New York,NY

Summary

Dynamic and results-oriented professional with extensive experience in retail and logistics, notably at BJ's and Trader Joes. Excelled in customer service and inventory management, demonstrating leadership and problem-solving skills. Proven track record of enhancing team efficiency and customer satisfaction through effective collaboration and meticulous organization.

Overview

9
9
years of professional experience

Work History

Crew Member

Trader Joes
12.2023 - 09.2024
  • Stocked shelves to organize aisles in assigned department.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Proven ability to learn quickly and adapt to new situations.


Forklift Operator/Shelf Stocker

BJ's Wholesale
09.2019 - 02.2023
  • Performed inventory control, such as counting, and stocking merchandise.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Stocked designated items on shelves, end caps and displays.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.

Front Desk Agent

DHL Courier Services
07.2015 - 09.2019
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Trusted Key Holder.
  • Assisted customers in person and over the phone.
  • Cross trained and provided back up assistance for other customer service departments when needed.
  • Scheduled shipment deliveries, Verify company records for accuracy.
  • located customers packages upon request in facility.
  • Ensured superb customer service in addressing customer complaints and concerns with demonstration of empathy and resolving issues.

Education

High School Diploma -

Bronx High School Of Business
Bronx, NY
06-2010

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Taking Orders
  • Integrity and Honesty
  • Leadership Qualities
  • Heavy Lifting
  • Store Opening and Closing
  • Crew Leadership
  • Resilience and persistence
  • Inventory Restocking

Timeline

Crew Member

Trader Joes
12.2023 - 09.2024

Forklift Operator/Shelf Stocker

BJ's Wholesale
09.2019 - 02.2023

Front Desk Agent

DHL Courier Services
07.2015 - 09.2019

High School Diploma -

Bronx High School Of Business
Alexander Paredes