Alexander Paredes
New York,NY
Summary
Dynamic and results-oriented professional with extensive experience in retail and logistics, notably at BJ's and Trader Joes. Excelled in customer service and inventory management, demonstrating leadership and problem-solving skills. Proven track record of enhancing team efficiency and customer satisfaction through effective collaboration and meticulous organization.
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joes
12.2023 - 09.2024
- Stocked shelves to organize aisles in assigned department.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Operated cash register to ring up final bill and process various forms of payment.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Proven ability to learn quickly and adapt to new situations.
Forklift Operator/Shelf Stocker
BJ's Wholesale
09.2019 - 02.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Updated manuals to reflect amending of rates, rules or regulations.
- Updated merchandise pricing to match new values and special promotional rates.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Stocked designated items on shelves, end caps and displays.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Front Desk Agent
DHL Courier Services
07.2015 - 09.2019
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trusted Key Holder.
- Assisted customers in person and over the phone.
- Cross trained and provided back up assistance for other customer service departments when needed.
- Scheduled shipment deliveries, Verify company records for accuracy.
- located customers packages upon request in facility.
- Ensured superb customer service in addressing customer complaints and concerns with demonstration of empathy and resolving issues.
Education
High School Diploma -
Bronx High School Of Business
Bronx, NY06-2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Taking Orders
- Integrity and Honesty
- Leadership Qualities
- Heavy Lifting
- Store Opening and Closing
- Crew Leadership
- Resilience and persistence
- Inventory Restocking
Timeline
Crew Member
Trader Joes
12.2023 - 09.2024
Forklift Operator/Shelf Stocker
BJ's Wholesale
09.2019 - 02.2023
Front Desk Agent
DHL Courier Services
07.2015 - 09.2019
High School Diploma -
Bronx High School Of Business