Alexander Paz
Torrance,CA
Summary
High-performing professional with five years of experience delivering high-impact work in the food service industry. Excelling in customer relationship management and process improvement to facilitate collaborative achievement of organizational goals. Confident in ability to thrive in a fast-paced environment and leverage communication and leadership skills to enhance team success. Committed to lifelong learning and making positive contributions to enable continuous improvement.
Overview
5
5
years of professional experience
Work History
Associate
In N' Out Burger
07.2019 - Current
- Manage customer relations through positive communication and interactions.
- Increase customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritize work schedule flexibility to meet seasonal and business needs.
- Maintain high level of product knowledge, demonstrate in daily performance.
- Facilitate teamwork, prioritize duties and assist others when need arises.
- Train and mentor junior staff on skills, service strategies and techniques.
- Earned 5 position promotions, multiple quality certifications and various top performance awards.
Education
MBA - Human Resources Management
University of Arizona, Global Campus
Arizona11.2023
Bachelor of Arts - Psychology
Biola University
La Mirada, CA12.2021
Skills
- Strong Communication and Interpersonal Skills
- Customer Relationship Management (CRM)
- Store Policies and Procedures
- Organization
- Attention to Detail
- Time Management
- Relationship Building
- MS Office
- Process Improvement
- Creative Thinking
- Workplace Safety
- Training and Development
Accomplishments
- Six years of experience in various leadership roles, including Senior Patrol Leader for over 100+ scouts (2013-2019).
- Earned highest Scouting rank: Eagle Scout, October 2017.
- Earned summer internship (July-August 2016), served as Community Development Department liaison. Collected and documented issues and complaints from city residents and businesses for action and resolution.
Boy Scouts of America - Troop 851 (Torrance, CA.)
Internship - City of Torrance/Exxon Mobile (Torrance, CA.)
Timeline
Associate
In N' Out Burger
07.2019 - Current
MBA - Human Resources Management
University of Arizona, Global Campus
Bachelor of Arts - Psychology
Biola University
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