ALEXANDER P. DOMINGUE
Burlingame,USA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
12
12
years of professional experience
Work History
Traveling Operations Manager
Fleetlogix. Inc
07.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Operations Manager (Installations)
Tesla Energy
06.2020 - 05.2024
- Strategically coordinated the installation of Powerwalls and solar roof panels, optimizing deployment efficiency and exceeding installation targets by 20% over a three-year period
- This involved meticulous planning and execution, resulting in seamless integration and enhanced productivity
- Implementing Solar Roof FastTrack Installation method, resulting with a 15% reduction in installation time
- Streamlined the steps and eliminated unnecessary complexities, making the entire process more efficient
- These enhancements ensured quicker results, allowing for optimal processes and metrics for a significant productivity increase, cutting down over all install times
- Managed and oversaw several installation crews, each consisting of 7 team members, with up to 5 teams operating concurrently (~35 employees under my direct management purview)
- Revolutionized fleet management operations, achieving a remarkable 30% reduction in overall vehicle cost
- Accomplished through the implementation of comprehensive vehicle standardization protocols, including meticulous driver logs, secure overnight lockbox procedures, and a streamlined key labeling system
- Initiatives ensured operational consistency and cost-efficiency across the fleet
- Continuously optimized workflows and conducted post-installation surveys to gather feedback and improve service quality, resulting in improved customer satisfaction ratings resulting in a NPS of 90%
- Actively pursued professional development opportunities, staying up to date with the latest industry trends and regulations, ensuring compliance and maintaining a competitive edge in the market
Operations Manager (Production/Distribution)
Avis Budget Group, Inc.
06.2017 - 06.2020
- Led a dynamic team of over 65 employees, overseeing all responsibility for car movement for Avis SFO, with an annual revenue of $10.2M
- Achieved outstanding results in inventory optimization, customer satisfaction, and cost reduction through meticulous weekly planning, strategic vehicle delegation, detailed morning reports, and precise vehicle inventory, pricing, and model projections
- Demonstrated exceptional leadership skills in optimizing productivity and enhancing company efficiency by meticulously planning and managing vehicle transfers and movements within the region
- Acted as a pivotal point of contact for internal and external disputes, effectively resolving issues related to employees, customers, and vehicle accidents with professionalism and diplomacy
- Spearheaded critical responsibilities, including vehicle sales, streamlining new vehicle processing, managing employee payroll, and fostering positive vendor relations to ensure seamless operations
U.S. Operations Manager
Fleetlogix
08.2013 - 06.2020
- Enforced operational compliance and consistently achieved high productivity levels
- Employees went from delivering 3.5 cars per hour to 5 cars per hour on average, a 43% increase in productivity
- Provided prompt assistance to customers based on service projections
- Conducted thorough analysis of productivity reports to identify and address causes of incidents, reducing job site loss prevention cost by 18%
- Ensured appropriate staffing levels company-wide through employee training, advancement, screening, hiring, and new hire orientation
- Managed client and staffing management needs independently in the field, on average overseeing 75 employees at any given time (total of employees under my direct management purview)
- Oversaw all aspects of client site operations, including onboarding, training, and administrative functions like payroll, scheduling, and human resources
- Proactively identified, trained, and supported managers, allowing for redundant coverage and quick on-site expansion as required by clients
Education
Associates Degree - studies
York Community College
York, Maine01.2012
Skills
- New hire on-boarding
- Interview/screening processes
- ES2-background screening
- Orientation presenter
- I-9
- W-2
- Microsoft Office
- Blueforce/JDA payroll
- Quintiq
- Problem-solving
- Team leadership
- Operations management
- Customer service
Training
- Human Resources Training: Basic HR Responsibilities
- Management Training: Leading by Example
- Customer Service Excellence: Received training on delivering exceptional customer service.
- Quality Assurance and Compliance: Participated in training to ensure adherence to quality standards.
- Safety and Emergency Procedures: Received training on safety protocols and emergency response procedures.
Skills And Technologies
- New hire on-boarding (Interview/screening processes, ES2-background screening, Orientation presenter, I-9, W-2)
- Microsoft Office
- Blueforce/JDA payroll
- Quintiq (Supplier planning)
Timeline
Traveling Operations Manager
Fleetlogix. Inc
07.2024 - Current
Operations Manager (Installations)
Tesla Energy
06.2020 - 05.2024
Operations Manager (Production/Distribution)
Avis Budget Group, Inc.
06.2017 - 06.2020
U.S. Operations Manager
Fleetlogix
08.2013 - 06.2020
Associates Degree - studies
York Community College