Summary
Overview
Work History
Education
Skills
Knowledgeandskills
Timeline
Generic

Alexander Percy

Moncure,NC

Summary

Proven ability to deliver exceptional customer service, consistently exceeding expectations through effective communication, problem-solving, and a strong commitment to customer satisfaction. Skilled in building rapport, handling inquiries, and ensuring a positive customer experience that fosters loyalty and repeat business. Highly skilled in DEI (Diversity, Equity & Inclusion) strategies to promote a healthy work culture and environment.

Overview

19
19
years of professional experience

Work History

Program & Volunteer Coordinator

The Hispanic Liaison / El Vínculo Hispano
09.2023 - Current
  • Assist with the creation and implementation of programs, offering a diversity of services to the Latinx community and managing volunteers for our events in Lee County
  • Assist in implementing our Community Support Program that offers direct services to community members tailored to their specific needs
  • Participate in advocacy efforts on behalf of our constituents
  • Represent EVH at community meetings as needed
  • Participate in community outreach and presentations to our constituents and community at large
  • Recruit, train, and supervise EVH volunteers and/or interns
  • Help organize and coordinate events
  • Maintain client and volunteer database up to date
  • Assist in updating EVH’s social media pages
  • Participate in fundraising and other organization activities, as needed
  • Assist the Deputy Director with administrative duties, as needed
  • Attend trainings and professional development workshops to advance professional and leadership skills

Jewelry Designer / Metalsmith

Cataleya Jewelry Studio
04.2022 - Current
  • Innovative and detail-oriented jewelry designer with a passion for crafting exquisite, genderless and unique pieces that blend timeless elegance with contemporary trends
  • Adept at translating conceptual designs into high quality jewelry through expert craftsmanship and an eye for precision
  • Designing: Sketching and conceptualizing new jewelry designs
  • Sourcing Materials: Researching and purchasing gemstones, beads, metals, and findings
  • Cutting Gemstones: Using tools like lapidary saws or blades to shape gemstones
  • Wire Wrapping: Creating intricate designs by wrapping wire around beads or stones
  • Stringing: Threading beads or pearls onto string or wire to create necklaces or bracelets
  • Metalworking: Shaping and soldering metals like gold, silver, or brass into jewelry components
  • Casting: Using molds to create metal jewelry pieces like charms or pendants
  • Polishing and Finishing: Buffing metals to a high shine or applying patinas for antique finishes
  • Engraving: Adding personalized messages or designs onto metal surfaces
  • Setting Stones: Securing gemstones into settings, either prong, bezel, or channel settings
  • Assembling: Putting together all components to create the final piece of jewelry
  • Quality Control: Inspecting finished pieces for flaws or imperfections
  • Packaging: Preparing jewelry for display or shipment, including boxes, tags, and labels
  • Marketing: Photographing and promoting finished pieces on social media or websites
  • Customer Service: Interacting with customers, handling orders, and addressing inquiries

Success Coach

Communities in Schools of Wake County, NC
08.2017 - 06.2022
  • The CIS Success Coach coordinates and facilitate a variety of community resources and/or services to identify students who can benefit from them and help their daily improvement and motivation to stay in school; encourage parent/caretaker involvement in the educational process of their students; and provide individualized support tailored to each student and their family
  • Build and maintain effective relationships: Develop good working relationships with school staff, parents, volunteers, and community partners
  • Provide orientation and training for school staff, volunteers, and community partners as needs are identified
  • Complete and implement an Annual Site Operations plan with the school site team consisting of appropriate school staff, major partners, and service providers
  • Communicate with school principal or designee on a regular basis to seek input and report on program progress
  • Partner with all school staff that focus on student support services
  • Coordinate needed services for students and families: Assist in seeking resources for the school community and connecting resources to meet identified needs
  • Coordinate with CIS and school staff to identify the social service, educational, vocational, and cultural needs of students and families
  • Design, implement, and coordinate an array of programs, services, and resources that will benefit students at risk, as well as the entire student population (Tier I, II and III Service Delivery Model)
  • Provide and document short-term, crisis intervention service on an as-needed basis
  • Provide case management services: Provide case management to students with multiple identified needs/risk factors (Tier II Services)
  • Conduct home visits and hold school conferences to build one-on-one relationships with students and families
  • Check attendance and contact parents regarding absent students
  • Provide appropriate referrals to outside agencies for students and families
  • Maintain a case file on each student case managed (Individual Student Plan/ISP)
  • Collect, report, and analyze data: Collect data, compile and complete required reports utilizing the approved data management system (CISDM)
  • Utilize available data to adjust Annual Site Operations Plan as appropriate
  • Retain records for all services and activities provided, and enter into CISDM
  • Meetings and Trainings: Attend meetings and training events as requested by the Executive Director or school principal
  • Participate fully in orientation and training, meetings, and other activities as required

After School Lead Teacher

Communities in Schools of Wake County, NC
10.2016 - 08.2017
  • Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning
  • Develops schemes of work and lesson plans that are in accordance with established procedures
  • Instruct and monitor students in the use of learning materials and equipment
  • Use relevant technology to support and differentiate instruction
  • Manage student behavior by establishing and enforcing rules and procedures
  • Maintain discipline in accordance with the rules and disciplinary systems of the after-school program
  • Provide appropriate feedback on work
  • Encourage and monitor the progress of individual students and use information to adjust teaching strategies
  • Maintain accurate and complete records of students' progress and development
  • Prepare required reports on students and activities
  • Communicate necessary information regularly to students, colleagues and parents regarding student progress and student needs
  • Establish and communicate clear objectives for all learning activities
  • Prepare classroom for class activities
  • Provide a variety of learning materials and resources for use in educational activities
  • Observe and evaluate student's performance and development

Guest Relations Assistant Manager

Museum of Life and Science
04.2016 - 10.2016
  • Provide supervision, scheduling and training to Guest Relations Staff
  • Solely responsible for all opening and closing procedures with accurate cash drawer set ups, reconciliations, deposit preparation
  • Collaborate with Guest Relations/Services Management Team to create daily guest experience and membership sales strategies
  • Translate museum documents into Spanish facilitate community outreach
  • Serve as Bilingual Guest Liaison and Emergency Coordinator
  • Lead school groups
  • Purchase and maintain supplies and materials for Guest Relations operations

Audiovisual Technician

The Frick Collection
08.2012 - 04.2016
  • Provided in-house AV support to capture lectures, forums, seminars, movie screenings, conferences and staff meetings
  • Performed day-to-day AV functions, equipment installation and/or repair, troubleshooting
  • Operated LiveStream for the museum’s lecture webcast
  • Movie and sound editing/engineering for archival/research purposes

Retail & Visitor Services Manager

The Frick Collection
02.2011 - 04.2016
  • Supervised team of 40 employees in the Museum Shop, Admissions, Coat Room, and Audio Guide Desk
  • Coordinated staffing in the Visitor Services Department: Interviewing, hiring, training, scheduling, and performance reviews
  • Assisted Head of Retail and Visitor Services in selecting and buying merchandise
  • Received all merchandise and materials for Museum Shop and Coat Room
  • Performed quality and inventory control
  • Contacted vendors to follow up on orders (missing/broken merchandise, delayed shipments)
  • Designed, built and organized merchandise displays in the Museum Shop
  • Entered orders into computer, using Counterpoint
  • Maintained the Museum’s Store Storage Area
  • Supervised and participated in annual inventory of merchandise and stock
  • Responsible for processing, invoicing, packing and shipping online and mail orders, including maintenance of accurate sales records and follow up customer service
  • Collaborated with JobPath in order to provide employment and professional development to young people with autism

Visitor Services Assistant

Museum of Modern Art
11.2010 - 01.2011
  • Used Vista Software to complete ticket transactions, group and membership sales
  • Directed large crowds of visitors
  • Provided guests with floor plans and information about the exhibits

Art Handler and Audiovisual Technician

Baldwin Avenue Group
05.2010 - 01.2011
  • Participated in all aspects of preparing the Scope Art Fair NY and Red Dot Art Fair for opening, including constructing walls of the exhibition space, hanging truss, installing lighting, sound and video equipment and screens
  • Supervised the Art Handling Crew

Guest Relations Associate

Discovery Times Square Exposition
04.2010 - 11.2010
  • Worked during the King Tutankhamen and The Golden Age of The Pharaohs exhibitions
  • Guided tours to general public and school groups through the exhibition
  • Presented educational workshops to children
  • Trained for emergency situations inside and outside of the building
  • Handled security in the galleries and gift shop

Census Enumerator

U.S. Census Bureau
04.2010 - 06.2010
  • Effectively communicated in English and Spanish with a diverse group of people to conduct census interviews, following stringent guidelines and confidentiality laws
  • Maintained all paperwork accurately and efficiently

Assistant Manager

Utrecht Art Supplies
09.2005 - 03.2010
  • Assisted store manager in daily operation of store (assuming store responsibility in her absence)
  • Supervised a group 20 staff members
  • Designed, built and organized displays in the store and windows
  • Completed daily registering and store open/close functions

Art Instructor

Boricua College
01.2006 - 06.2008
  • Served as painting and drawing teacher for a group of 25 college students
  • Designed and taught curriculum which emphasized the development of technical and perceptual skills

Education

Advanced Studies - Painting

School of Fine Arts
San Juan, PR
01.2005

Jewelry Design Certification -

School of Arts and Sciences
San Juan, PR
01.2002

Bachelor’s Degree - Fine Arts with a minor in Art History

University of Puerto Rico
San Juan, PR
01.2000

Skills

  • Fully Bilingual (English and Spanish)
  • Excellent communication skills, both verbal and written
  • Strong interpersonal skills and ability to build rapport
  • Active listening and understanding customer needs
  • Problem-solving and conflict resolution abilities
  • Patience and empathy in handling customer inquiries and issues
  • Ability to work effectively in a team and independently
  • Attention to detail and accuracy in order processing
  • Time management and organizational skills
  • Trained in DEI strategies

Knowledgeandskills

  • Fully Bilingual (English and Spanish)
  • Extensive knowledge of Fine Arts, its artists and periods
  • Outstanding customer service and interpersonal skills
  • Personnel management and supervision
  • Extensive computer literacy: Mac + PC platforms, MS Office, Presentation Software (PowerPoint, KeyNote, Artstor)
  • Set up, operation and maintenance of audiovisual equipment (hand-held and lavalier microphones, speakers, video cameras, mixers, monitors, screens and projectors)
  • Music Production (Final Cut, Soundtrack Pro, Camtasia, Logic Pro X, Pro Tools)
  • Video Editing

Timeline

Program & Volunteer Coordinator

The Hispanic Liaison / El Vínculo Hispano
09.2023 - Current

Jewelry Designer / Metalsmith

Cataleya Jewelry Studio
04.2022 - Current

Success Coach

Communities in Schools of Wake County, NC
08.2017 - 06.2022

After School Lead Teacher

Communities in Schools of Wake County, NC
10.2016 - 08.2017

Guest Relations Assistant Manager

Museum of Life and Science
04.2016 - 10.2016

Audiovisual Technician

The Frick Collection
08.2012 - 04.2016

Retail & Visitor Services Manager

The Frick Collection
02.2011 - 04.2016

Visitor Services Assistant

Museum of Modern Art
11.2010 - 01.2011

Art Handler and Audiovisual Technician

Baldwin Avenue Group
05.2010 - 01.2011

Guest Relations Associate

Discovery Times Square Exposition
04.2010 - 11.2010

Census Enumerator

U.S. Census Bureau
04.2010 - 06.2010

Art Instructor

Boricua College
01.2006 - 06.2008

Assistant Manager

Utrecht Art Supplies
09.2005 - 03.2010

Advanced Studies - Painting

School of Fine Arts

Jewelry Design Certification -

School of Arts and Sciences

Bachelor’s Degree - Fine Arts with a minor in Art History

University of Puerto Rico

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Alexander Percy