Alexander Perez
Spring,TX
Summary
Delivery Supervisor with 10-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
14
14
years of professional experience
Work History
Delivery Dispatch Manager
High Fashion Home
03.2010 - Current
- Managed 5 delivery trucks ensure timely and accurate customer deliveries
- Oversee daily activities to provide direction and guidance to ensure customer satisfaction
- Develop scope and budget for Delivery projects
- Report status updates to customers and developed the necessary documentations for delivery execution
- Provided customer service regarding inquiries/concerns pertaining to delivery day, times and products
- Analyze customer orders to set delivery priorities and adjust schedules to meet timely delivery goals
- Provide in-house training and monthly evaluations to maintain efficiency in performance of team members
- Managed all damages/claims and worked with proper vendor to resolve
- Maintaining a detailed inventory log of parts and materials to satisfy delivery needs
- Daily expense consolidation and monthly submission to Management
- Fleet Maintenance
- Excel and Microsoft Word proficient
- Operate forklift or Electric Order Picker in order to pull orders for shipping or pick up.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Reduced response times with effective dispatcher training and timely decision making.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Education
High School Diploma -
Jefferson Davis High School
Houston, TX06.1998
Skills
- Route Planning
- Time Management
- Warehouse Supervisor Experience
- Forklift
- Customer Communication
- Multitasking capabilities
- Schedule Management
- Dependable and Responsible
- Good Telephone Etiquette
- Organizational Skills
- Attention to Detail
- MS Office
- Microsoft Word
Timeline
Delivery Dispatch Manager
High Fashion Home
03.2010 - Current
High School Diploma -
Jefferson Davis High School
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