Alexander Perez
East Rutherford,NJ
Summary
Organized and dependable corporate management successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills.
Overview
9
9
years of professional experience
Work History
Risk Associate
BetMGM
08.2022 - 03.2024
- Analyzed alerts from risk control to identify potentially fraudulent activities and access risk levels
- Managed credit, debit, ACH reconciliation, and settlement processes
- Reviewed and approved/denied over 400 accounts daily
- Developed comprehensive risk reports for senior management, promoting transparency and accountability in addressing identified concerns.
- Conducted detailed research on suspicious activity and prepared Anti-Money Laundering (AML) reports.
Property Manager
Sabet Group
02.2020 - 06.2022
- Point of contact to resolve issues brought up by team members that have been escalated by tenants
- Organize with contractors, insurance agencies, and inspectors to keep properties up to date, well kept, and meeting city code
- Analyze market fluctuations for cost-effective contractors and materials
- Maintained original leases, renewal documents, and all other necessary paperwork in digital and hardcopy format for office.
- Managed over 40 properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Technical Support
Samsung
02.2019 - 01.2020
- Troubleshoot repairs to identify the source of the issue
- Manage 50 client and technician accounts daily
- Assisted technicians in identifying issues and explained solutions to restore service and functionality.
- Provided comprehensive technical support for troubleshooting device issues and resolving customer concerns.
Sales Coordinator
DialAmerica
06.2015 - 01.2016
- Aligned client goals with proper solutions averaging over 50 calls per day
- Developed a high conversion rate by screening and gathering pertinent customer information
- Compiled client profiles and entered information into the operating system
- Provided routine office support and coordinated all meetings and visits.
Education
Leadership and ethics PLC course -
John F. Kennedy School of Government At Harvard University
Cambridge, MA12.2023
Bachelor of Science, Hotel and Tourism Management, Concentration in Event Management -
New York University
New York City06.2018
Skills
- Multi-Tasking
- Effective Communicator
- Critical Thinker
- Fast Paced
- Proficient in Microsoft Office
- Administrative Leadership
- Dispute Handling
- Customer Experience
- Time Management
- Effective Planning
- Risk Analysis
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Risk Associate
BetMGM
08.2022 - 03.2024
Property Manager
Sabet Group
02.2020 - 06.2022
Technical Support
Samsung
02.2019 - 01.2020
Sales Coordinator
DialAmerica
06.2015 - 01.2016
Leadership and ethics PLC course -
John F. Kennedy School of Government At Harvard University
Bachelor of Science, Hotel and Tourism Management, Concentration in Event Management -
New York University