Alexander Phaphouvaninh
Massillon,Ohio
Summary
Dynamic sales professional with a proven track record at ECS Tuning, excelling in customer engagement and relationship building. Leveraged exceptional problem-solving skills to boost customer satisfaction and drive sales revenue. Adept at optimizing processes and collaborating with teams to enhance efficiency, ensuring timely delivery and superior service.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
13
13
years of professional experience
Work History
Sales Associate
ECS Tuning
06.2016 - Current
- Organized orders and admin for retail sales .
- Handled online orders , ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Warehouse Assistant
ECS Tuning
04.2014 - 08.2016
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
Parts Coordinator
Dave Walter BMW
08.2012 - 05.2016
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Coordinated shipping logistics for both incoming supplies and outgoing customer orders, enhancing punctuality rates significantly.
Education
Associate of Arts -
Universal Technical Institute
Avondale, AZ08-2006
Orrville High School
Orrville, OH05-2003
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Sales expertise
- Product sales
- Customer needs assessment
- Sales strategies
- Sales development
- Friendly and outgoing
- Customer engagement
- Upselling and cross selling
Accomplishments
- Brought in [number] new customers.
- Awarded “Employee of the Month” in [year].
- Exceeded monthly quota [number] times.
Languages
English
Laotian
Native or Bilingual
Timeline
Sales Associate
ECS Tuning
06.2016 - Current
Warehouse Assistant
ECS Tuning
04.2014 - 08.2016
Parts Coordinator
Dave Walter BMW
08.2012 - 05.2016
Associate of Arts -
Universal Technical Institute
Orrville High School
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