Alexander Pitman
San Marcos,TX
Summary
Dynamic professional with a proven track record in enhancing customer experience and sales, notably at Lululemon Athletica as well as at Starbucks. I have excelled in team collaboration and effective communication, significantly improving customer loyalty. I am skilled in statistical analysis and Microsoft Office Suite, adept at leveraging data to drive decisions. I achieve consistent positive outcomes through a service-oriented approach and professional demeanor.
Overview
5
5
years of professional experience
Work History
Learn to Skate Instructor
Oak View Group
04.2024 - Current
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
- Analyzed moves of skaters to explain correct and incorrect techniques.
- Evaluated students to match skill levels with appropriate classes.
- Improved skaters jumping, spin, twist and turn techniques with consistent coaching and demonstrations.
Educator
Lululemon Athletica
06.2024 - 12.2024
- Provided customer service while also giving product education.
- Engaged with customers to effectively build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves as well as cleaned the fitting room and other high traffic areas to maintain store visual appeal.
Educator
Lululemon Athletica
10.2021 - 08.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Barista
Starbucks
09.2019 - 05.2021
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
BBA - Finance
Texas State University
San Marcos, TX08-2026
Associate of Arts - General Studies
Austin Community College
Austin, TX05-2024
Skills
- Service oriented
- Teamwork and collaboration
- Positive and professional demeanor
- Excellent communication skills
- Product sales
- Statistical and data based analysis
- Advanced knowledge of Microsoft office suite
Languages
Italian
Professional Working
Timeline
Educator
Lululemon Athletica
06.2024 - 12.2024
Learn to Skate Instructor
Oak View Group
04.2024 - Current
Educator
Lululemon Athletica
10.2021 - 08.2022
Barista
Starbucks
09.2019 - 05.2021
BBA - Finance
Texas State University
Associate of Arts - General Studies
Austin Community College
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