Alexander Pope
Kansas City
Summary
Dynamic management professional with a proven track record in effective team leadership and operational oversight. Consistent achievement of organizational goals is driven by collaborative efforts and adaptability to evolving demands. Expertise in conflict resolution, process improvement, and cultivating a positive work environment enhances team success and productivity. Committed to fostering a culture of excellence and continuous improvement within diverse teams.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Traditional Logistics & Cartage
03.2021 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Coordinated schedules and managed inventory, optimizing resource allocation.
- Engaged with customers to address inquiries, enhancing overall satisfaction levels.
- Participated in training sessions, developing skills in customer relationship management tools.
- Collaborated with cross-functional teams on project initiatives, promoting cohesive efforts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Supervisor
Traditional Logistics & Cartage
12.2019 - 03.2021
- Supervised daily operations, ensuring compliance with safety standards and productivity targets.
- Coordinated team schedules, enhancing workflow efficiency and resource allocation.
- Trained staff on operational procedures, improving team performance and job competence.
- Monitored inventory levels, implementing controls to reduce waste and optimize production.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Quality Assurance Analyst
Owen Industries
08.2015 - 08.2018
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Developed and implemented testing strategies for software applications, ensuring adherence to industry standards.
- Mentored junior analysts on best practices in quality assurance processes and methodologies.
- Analyzed test results, identifying defects and recommending solutions to improve product quality.
Laborer
Hawkins Construction
05.2011 - 08.2015
- Operated heavy machinery to complete daily tasks efficiently.
- Maintained cleanliness and organization of work areas to enhance safety standards.
- Collaborated with team members to meet project deadlines consistently.
- Assisted in loading and unloading materials, ensuring proper handling techniques.
Education
Bachelor of Arts - Criminal Justice
University of Nebraska At Omaha
Omaha, NE08-2015
High School Diploma -
Creighton Prep
Omaha, NE05-2011
Skills
- Customer relationship management
- Experienced in leading teams
- Effective strategic decision-making
- Analytical problem-solving
- Prioritization and scheduling
- Customer service expertise
- Team engagement
- Team development
- Workforce management
- Effective goal development
- Employee supervision
- Task prioritization
- Skilled in resolving conflicts
Accomplishments
- Supervised team of over 100 staff members.
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Traditional Logistics & Cartage
03.2021 - Current
Supervisor
Traditional Logistics & Cartage
12.2019 - 03.2021
Quality Assurance Analyst
Owen Industries
08.2015 - 08.2018
Laborer
Hawkins Construction
05.2011 - 08.2015
Bachelor of Arts - Criminal Justice
University of Nebraska At Omaha
High School Diploma -
Creighton Prep