Alexander Potts
Alexandria,Virginia
Summary
Result-oriented individual with strong communication and organizational skills. Ability to assess incidents, altercations; as well as assess clients' cases (or customer concerns) to provide satisfactory outcome(s). Maintains positive relations with company employees, vendors, customers/clients, and partnered agencies for excellent rapport. Skillful in public speaking to navigate safety and-or enforce/execute company protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Diversion Specialist
Northern Virginia Family Service (NVFS)
2022.07 - Current
- Coordinated referrals to obtain community services, advocate for client needs and resolve barriers for individuals and families with or without children.
- Assessed children's' needs and identified resources for parents to have access to social and community service programs - while collaborating with school liaison(s) if necessary.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Calculated tenant rent amounts to prepare leases and contracts.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and abuse.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures
- .Monitored clients' progress and tracked client services to provide crisis interventions; as well as accurately provided secure data entry/case notes of progress/updates on company and county HMIS (Homeless Management Information System).
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Facilitated individual and group meetings to promote positive behavior change and goals for clients.
- Participated in community events to promote services and engage with public.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Analyzed trends and data to inform decision-making and program development.
Intake Coordinator
Northern Virgina Family Service (NVFS)
2021.12 - 2022.07
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day - operating a 24 hour Intake line (on-call as needed).
- Entered referrals into appropriate system based on type of referral obtained.
- Built and maintained positive relationships with community agencies for timely service referrals.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Offered compassionate and attentive guidance to clients during moments of crisis and trauma.
- Performed routine training and attended special events to enhance job knowledge and skills.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Shelter Support Specialist
Northern Virginia Family Service (NVFS)
2019.08 - 2021.12
- Took active role in shelter flow with individuals and families - detailing instructions, and responding appropriately and effectively to questions and concerns.
- Approached issues proactively to best meet current and future community needs.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Coordinated and managed volunteer activities for community service projects.
- Educated young people about strategies for driving discussions and promoting social changes.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked and verified photo identification prior to granting facility access.
- Interacted assertively but non-confrontationally with personnel and general public.
Residential Coordinator
Shelter House Inc
2018.02 - 2019.08
- Took active role in shelter flow with individuals and families - detailing instructions, and responding appropriately and effectively to questions and concerns.
- Approached issues proactively to best meet current and future community needs.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Coordinated and managed volunteer activities for community service projects.
- Educated young people about strategies for driving discussions and promoting social changes.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked and verified photo identification prior to granting facility access.
- Interacted assertively but non-confrontationally with personnel and general public.
Education
Attended/Quit Early - Social Work
George Mason University
Fairfax, VA08.2015
High School Diploma -
Huguenot High School
Richmond, VA06.2015
Skills
- Public Speaking
- Digital Communications
- Technical Issue Troubleshooting
- Communication Strategy Development
- Event Execution
- Positive Reinforcement Strategies
- Presentation Materials
- Nonprofit Communications
- Inventory Tracking and Management
- Decision-Making
- Teamwork and Collaboration
- Training and Development
- Staff Schedule Building
- Deescalating Altercations
- Safety Navigation for Emergency Situations
Certification
- Trauma Informed
- Homeless Services Diversion Certified
- Microsoft Office Certified
- CPR and BLS Certified
Timeline
Diversion Specialist
Northern Virginia Family Service (NVFS)
2022.07 - Current
Intake Coordinator
Northern Virgina Family Service (NVFS)
2021.12 - 2022.07
Shelter Support Specialist
Northern Virginia Family Service (NVFS)
2019.08 - 2021.12
Residential Coordinator
Shelter House Inc
2018.02 - 2019.08
Attended/Quit Early - Social Work
George Mason University
High School Diploma -
Huguenot High School
- Trauma Informed
- Homeless Services Diversion Certified
- Microsoft Office Certified
- CPR and BLS Certified
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