Alexander Prendez
San Angelo,TX
Summary
Dynamic Auto Glass Technician with a proven track record at Caliber Collision Auto Glass, excelling in windshield replacement and customer service. Recognized for enhancing client satisfaction through quality assurance and effective communication. Skilled in precision measurement and problem-solving, consistently delivering timely, high-quality results while fostering strong client relationships.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Auto Glass Technician
Caliber Collision Auto Glass
San Angelo, TX
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Applied primer, installed glass and monitored curing.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Replaced windshields and windows in vans, trucks and cars.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Utilized advanced techniques for windshield repair, minimizing the need for full replacements when possible.
- Wrote tickets, updated accounts and closed out work orders.
- Processed returns of glass and moldings.
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Demonstrated strong commitment to excellence by consistently receiving positive feedback from satisfied clients.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
- Managed inventory efficiently, reducing waste while maintaining sufficient stock levels for daily operations.
- Kept work areas organized, clean and free of hazards.
- Enhanced safety by identifying and addressing potential windshield hazards before they escalated.
- Maintained inventory of automotive tools and installation materials.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
Autoglass/ Calibration Technician.
Safelite Auto Glass
San Angelo, TX
02.2022 - 07.2024
- Continuously expanded knowledge base through ongoing professional development opportunities such as training courses or certifications.
- Demonstrated expertise in the use of various tools and software applications for precise data collection during calibration processes.
- Ensured compliance with industry standards by keeping up-to-date with regulatory requirements and applying them in daily tasks.
- Contributed to a safe work environment through consistent adherence to safety protocols during equipment handling and testing procedures.
- Increased customer satisfaction by providing timely and accurate calibration services onsite.
- Assisted in the development of new calibration methods, leading to more accurate results and improved efficiency.
- Expedited issue resolution through effective communication with team members, supervisors, and customers regarding instrument conditions and needs.
- Maintained an organized inventory system for all test equipment, ensuring timely access for necessary repairs or calibrations.
Front End Supervisor
Home Depot
San Angelo, TX
09.2020 - 02.2022
- Supervised daily operations of front end team, ensuring efficient customer service and checkout processes.
- Trained new associates on operational procedures and technology systems for seamless integration into team.
- Monitored employee performance, providing constructive feedback to enhance productivity and service quality.
- Collaborated with management to implement strategies that improved customer satisfaction and reduced wait times.
- Assisted in inventory management, ensuring adequate stock levels were maintained at the front end.
- Resolved customer inquiries and complaints promptly, promoting a positive shopping experience.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
Education
Autoglass Safety Council Certification, A.D.A.S C - Autoglass Installation.
Caliber Collision Autoglass Installation Trading.
San Angelo, TX09.2024
Auto Glass Safety Council Certification, A.D.A.S - Autoglass Installation
Safelite Autoglass Academy
Fort Worth, TX07.2022
G.E.D, Auto Mechanic Trade Certification - Auto Mechanic
Gulf Coast Trades Center
New Waverly, TX09.2002
Skills
- Hand and power tools
- Diagnosing problems
- Power tool operation
- Troubleshooting malfunctions
- Molding installation
- Installing windows
- Safety procedures
- Vehicle inspection
- Mobile site visits
- Preparing surfaces
- Precision measurement
- Quality assurance
- Trash disposal
- Damage assessment
- Quality controls
- Closing tickets
- Sealant application
- Installing accessories
- Repairing cracks
- Replacing windshields
- Mobile service
- Glass handling
- Crack repair
- Glass cutting
- Checking warranties
- Windshield replacement
- Urethane adhesion
- Auto glass repair
- Diagnostic
- Power tool proficiency
- Hand tool expertise
- Quality control procedures
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Customer service skills
- Problem-solving abilities
- Effective communication
- Detail-oriented
- Window glass replacement
- Leak testing
- Professionalism
- Safety inspection
- Professional demeanor
Certification
Auto glass safety council certification, A.D.A.S certification, Tesla A.D.A.S certification.
Timeline
Autoglass/ Calibration Technician.
Safelite Auto Glass
02.2022 - 07.2024
Front End Supervisor
Home Depot
09.2020 - 02.2022
Auto Glass Technician
Caliber Collision Auto Glass
Autoglass Safety Council Certification, A.D.A.S C - Autoglass Installation.
Caliber Collision Autoglass Installation Trading.
Auto Glass Safety Council Certification, A.D.A.S - Autoglass Installation
Safelite Autoglass Academy
G.E.D, Auto Mechanic Trade Certification - Auto Mechanic
Gulf Coast Trades Center