Alexander Ramos
Jacksonville,FL
Summary
Professional looking to obtain a position with a growing, multinational organization where I can utilize my years of experience to help the company achieve and improve its goals, as well develop a long-lasting relationship.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Area Manager
Ricoh USA
04.2022 - Current
- Collaborated with the clients to share best practices and optimize overall company performance and the customer service.
- Increased customer satisfaction by effectively addressing concerns and resolving conflicts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Processed orders, designs, print shop, manage fleet, Troubleshooting Printers software and installations.
DCT Tech Operations Lead II
ADP
12.2019 - 05.2022
- Responsible for maintaining accurate maintenance and repair records, program and repair ADP software and diagnostic tools, manage repair parts inventory, assist with clock return and TLM Web, keep data collection terminals up to date.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Optimized digital resources through routine troubleshooting and proactive system updates.
Bilingual Client Experience Specialist II
LoanCare, A ServiceLink Co.
01.2018 - 11.2019
- Answers questions and resolves problems related to mortgage servicing, generates payoff statements, updates mailing addresses, reviews and explains escrow analysis, cross sells other products, connects customers to appropriate departments, recognizes and refers to cross-sell opportunities.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
Assistant Manager / Internal Human Resources
Caribbean Cinemas
11.2010 - 12.2017
- Assists Senior Manager in planning and implementing strategies, coordinates daily customer service operations, tracks progress of objectives, handles customer complaints, provides guidance and handles escalated matters, hires, trains, and ensures compliance with guidelines and regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
BBA - Business Administration And Management
Interamericana University of Puerto Rico
Bayamon, PR05.2016
Skills
- Operational Efficiency
- Training and mentoring
- Delegation Abilities
- Staff Development
- Team motivation
- Staff Management
- Operations Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Problem Resolution
- Hiring and Training
- Training and Development
Certification
- FBLA Certified Accounting Clerk
- ROTC- United State Army
Languages
Spanish
Native or Bilingual
Awards
Task Forces Rescue 2017 (Nation Disaster)
US Army 2016 (ROTC)
Timeline
Assistant Area Manager
Ricoh USA
04.2022 - Current
DCT Tech Operations Lead II
ADP
12.2019 - 05.2022
Bilingual Client Experience Specialist II
LoanCare, A ServiceLink Co.
01.2018 - 11.2019
Assistant Manager / Internal Human Resources
Caribbean Cinemas
11.2010 - 12.2017
BBA - Business Administration And Management
Interamericana University of Puerto Rico