ALEXANDER REGALA
Frisco,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
The Container Store
Fairview, TX
10.1995 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Arts - Business Management
University of Texas At Arlington
Arlington TX12-1991
Skills
- Revenue Generation
- Data Validation
- Quality Management Practices
- Interpersonal Engagement
- Sales
- Custom Spaces sales
- Relationship building
- Quality management
- Leadership and team building
- Proficient in store systems
- Process improvements
- Goal setting
- Verbal and written communication
- Leadership
- Customer retention
- Effective leader
- Team leadership
- PC competent
- Employee scheduling
- Communication skills
- Efficient multi-tasker
- Staff supervision
- Training and development
- Team oversight
- Inventory control
- Administrative skills
- Staff development
- Performance analysis
- Cross-functional team management
- Customer experiences
- Budgeting and cost control strategies
Certification
- Manhattan Management (SIM Inventory)
- Bopis Order Process
- Kronos/Dimensions Scheduling/Payroll
- IBM Cognos Analytics
- Sales Force
- Excel
- Outlook
- Theatro Communication System
Timeline
General Manager
The Container Store
10.1995 - Current
Bachelor of Arts - Business Management
University of Texas At Arlington