Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexander Resendiz

Orlando

Summary

Motivated and dedicated customer service professional with a strong work ethic and a passion for helping others. Known for consistently delivering exceptional service, actively listening to customers, and providing effective solutions in fast-paced environments. Demonstrates excellent communication skills, a positive attitude, and a commitment to ensuring customer satisfaction. Adept at multitasking, managing customer inquiries, and resolving issues with efficiency and professionalism. A dependable team player with a proven track record of being punctual, reliable, and always going the extra mile to meet customer needs and exceed expectations. Ready to bring a strong work ethic and customer-first mindset to contribute to a positive, customer-focused team environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Worker

Target
07.2022 - Current

As a Tech Department Team Member at Target, I provide exceptional customer service, assist in the sale and selection of tech products, and maintain the department’s organization. My primary role is to ensure that customers are informed about technology products and feel confident in their purchases. I help customers with everything from browsing electronics to providing solutions for product setup or troubleshooting.


Key Responsibilities:

First Year Electrical Apprentice

N/A
01.2024 - 08.2024

As a First-Year Electrical Apprentice, I assisted in the installation, maintenance, and repair of electrical systems while learning about electrical codes, safety standards, and system designs. I worked closely with experienced electricians to gain the knowledge and skills required for the electrical trade. This apprenticeship typically involves a mix of fieldwork and classroom instruction, designed to provide foundational knowledge and prepared me for future advancement in the electrical industry.


Key Responsibilities:

Cashier Trainer

Adidas
07.2021 - 07.2022

As a Cashier Trainer at Adidas, I was responsible for training and mentoring new cashier team members on the proper procedures for operating the point-of-sale (POS) systems, processing transactions, and providing excellent customer service. I ensured cashiers understand and adhere to Adidas' policies regarding payment handling, returns, and store procedures. My goal was to create a positive and efficient experience for both customers and the cashier team.


Key Responsibilities:

Line Trainer

Chipotle
06.2020 - 07.2021

As a Line Trainer at Chipotle, I was responsible for ensuring new employees are well-trained in the preparation and service of food on the line. I demonstrate and enforce Chipotle’s standards for food quality, safety, cleanliness, and customer service. I acted as a mentor, offering guidance to new hires and supporting the team in maintaining efficient and smooth operations.


Key Responsibilities:

Education

High School Diploma -

Valencia College
Orlando, FL
06-2027

Skills

    1 Communication Skills
  • Active Listening: Pay close attention to what customers say, asking clarifying questions when needed, and providing thoughtful responses
  • Clear and Concise Speaking: Communicate information in a simple, direct, and easy-to-understand manner
  • Written Communication: Be able to respond to emails, chat messages, or other written forms of communication with clarity, professionalism, and accuracy
  • 2 Problem-Solving Skills
  • Quick Thinking: The ability to think on your feet and come up with solutions to customer issues efficiently
  • Conflict Resolution: Handle customer complaints or difficult situations calmly and find a resolution that satisfies the customer
  • Critical Thinking: Analyze customer problems and choose the best solution based on available resources and policies
  • 3 Empathy
  • Understanding Customer Needs: Show understanding and care for the customer’s concerns, demonstrating that you value their perspective
  • Patience: Handle stressful or difficult situations calmly and remain patient with customers, especially if they are upset or frustrated
  • Building Rapport: Establish a positive relationship by showing genuine interest in the customer’s concerns
  • 4 Time Management
  • Efficient Service: Be able to balance multiple customers and tasks efficiently without sacrificing quality
  • Prioritization: Determine which issues need immediate attention and which can wait, ensuring that all customers are addressed in a timely manner
  • 5 Product Knowledge
  • Understanding Products/Services: Be well-versed in the products or services you're offering to provide accurate and useful information to customers
  • Up-selling and Cross-selling: Be able to identify customer needs and suggest additional products or services that may benefit them
  • 6 Adaptability
  • Flexibility: Adapt to different customer personalities and situations, adjusting your approach to meet their needs
  • Learning New Systems: Quickly pick up new technologies or processes, especially when tools or policies change

Certification

- Hilti tool certified


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

First Year Electrical Apprentice

N/A
01.2024 - 08.2024

Retail Worker

Target
07.2022 - Current

Cashier Trainer

Adidas
07.2021 - 07.2022

Line Trainer

Chipotle
06.2020 - 07.2021

High School Diploma -

Valencia College
Alexander Resendiz