Alex Ricca
Layton,UT
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Forward-thinking Manager with extensive knowledge of how a restaurant should and can function. Known for success in restaurant and repair industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
SIZZLING PLATTER LLC, Restaurant Management
Layton, Utah
11.2020 - Current
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Back-up Mechanic
BD Medical - Pharmaceutical Systems
Sandy, UT
09.2016 - 10.2019
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Disassembled defective parts to make proper repairs.
- Managed inventory through computerized inventory control system.
- Ordered repair parts quickly to prevent delays in projects and repair work.
Union Carpenter
DPI
West Valley City, UT
08.2013 - 06.2016
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Planned and executed work with proper tools and materials to maximize productivity.
- Assembled durable, high-quality structures by working with forming systems, hand tools and range of equipment.
Co-Manager
Harmon Management Corporation
Roy, UT
01.2009 - 08.2013
- Co manager of the day to day operations for the restaurant
- Enforce and enact standards of cleaning and food quality
- In charge of training for the restaurant so everyone was on the same level of readiness for the job
Education
Bachelors of Business Admin -
Weber State University
Ogden, UT01.2024
GED -
Roy High School
Roy, MT08.2016
Skills
- Assignment Delegation
- Performance Assessment
- Customer Service Management
- Records Organization and Management
- Team Leadership
- Supplier Monitoring
- Training Management
- Staff Scheduling
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Budget Control
- Employee Motivation
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Achieved increasing year over year sales by 26% completing a strict training flow with accuracy and efficiency. Hired and trained a brand new crew when I arrived at the Layton location.
- Enforced standards of cleaning and food quality to ensure every guest had a fantastic experience in order to grow sales and regular guest visits.
Certification
- Serve Safe Certified
Timeline
General Manager
SIZZLING PLATTER LLC, Restaurant Management
11.2020 - Current
Back-up Mechanic
BD Medical - Pharmaceutical Systems
09.2016 - 10.2019
Union Carpenter
DPI
08.2013 - 06.2016
Co-Manager
Harmon Management Corporation
01.2009 - 08.2013
Bachelors of Business Admin -
Weber State University
GED -
Roy High School
- Serve Safe Certified
Similar Profiles
James MasentenJames Masenten
Sales Associate at SIZZLING PLATTER LLC, Restaurant ManagementSales Associate at SIZZLING PLATTER LLC, Restaurant Management
Filiberto LozanoFiliberto Lozano
District Manager at SIZZLING PLATTER LLC, Restaurant ManagementDistrict Manager at SIZZLING PLATTER LLC, Restaurant Management
Gwyneth GreenGwyneth Green
Shift Lead Manager at SIZZLING PLATTER LLC, Restaurant ManagementShift Lead Manager at SIZZLING PLATTER LLC, Restaurant Management