Alexander Ricketts
Mount Juliet,TN
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon
01.2018 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
Tech Support
Asurion Insurance Services
06.2020 - 03.2021
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Call Center Representative/Claims Representative
Anthem Blue Cross Blue Shield
11.2018 - 06.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Answered average of 1 to 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Collections Representative
AT&T
03.2016 - 05.2018
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used probing techniques to determine debtors' reasons for delinquency.
Merchandiser Specialist
Coca Cola Bottling Co Consolidated
05.2015 - 05.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Accounts Payable Clerk
Atozclean
08.2012 - 05.2015
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
High School Diploma -
Sumner County Adult Education
Gallatin, TN05.2017
Skills
- Knowledge of State Roads and Highways
- Double-Trailer Driving
- Dry Vans
- Process Payments
Timeline
Tech Support
Asurion Insurance Services
06.2020 - 03.2021
Call Center Representative/Claims Representative
Anthem Blue Cross Blue Shield
11.2018 - 06.2020
Delivery Driver
Amazon
01.2018 - Current
Collections Representative
AT&T
03.2016 - 05.2018
Merchandiser Specialist
Coca Cola Bottling Co Consolidated
05.2015 - 05.2016
Accounts Payable Clerk
Atozclean
08.2012 - 05.2015
High School Diploma -
Sumner County Adult Education