Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Alexander Rocha

Bronx,NY

Summary

Adept at enhancing customer experiences and boosting sales, my tenure at Mamajuana Cafe Ny showcased my ability to multitask in high-volume settings and foster meaningful customer relationships. Leveraging exceptional customer service and cash handling skills, I consistently contributed to a positive dining atmosphere and efficient operational flow.

Overview

10
10
years of professional experience

Work History

Server

Mamajuana Cafe Ny
04.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Sushi Vida
07.2022 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Streamlined order-taking process to minimize wait times for diners.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.

Bartender

Mamasushi
04.2019 - 11.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Accounts Receivable Clerk

La Nacional Corp.
08.2014 - 11.2016
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.

Education

Associate Of Business Administration -

Bronx Community College
Bronx, NY

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Hospitality service expertise
  • Professional appearance
  • Menu memorization
  • High volume dining
  • Quality control
  • Relationship management
  • Beverage preparation
  • Food sales and promotion
  • Guest seating

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Sushi Vida
07.2022 - 11.2023

Bartender

Mamasushi
04.2019 - 11.2023

Server

Mamajuana Cafe Ny
04.2017 - Current

Accounts Receivable Clerk

La Nacional Corp.
08.2014 - 11.2016

Associate Of Business Administration -

Bronx Community College

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Alexander Rocha