Alexander Rodriguez
Palatine,IL
Summary
Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology. Very organized and motivated employee eager to apply time management and organizational skills in various environments. Provides excellent customer service throughout the loan origination process. Well versed in conventional loans as well as being very familiar with LP and DU along with AUS.
Overview
19
19
years of professional experience
Work History
Personal Banker
First American Bank
05.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Helped offer Home Equity Lines of Credit as well as Fixed Rate Home Equity Loans for customers.
- Offered car loans as well as unsecured personal loans and Overdraft protection.
- Cross-sold bank products and services to meet customer needs and provide options.
Loan Officer
InterFirst Mortgage/ Zero Mortgage
12.2020 - 04.2023
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans
- Adhered to federal and state compliance guidelines relative to retail mortgage lending
- Performed daily maintenance of loan applicant database
- Resolved file problems, bottlenecks and qualified issues throughout underwriting process
- Tracked and managed new leads and followed up on referral business
- Delivered high levels of customer service to facilitate smooth processes
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines
- Managed pipeline for originated loans through closing
- Submitted loan applications to underwriter for verification and recommendations
- Improved loan applications and documentation by informing applicant of additional requirements
- Reason for leaving: We only offer conventional loans, with the way the market has been heading I feel as if we need more than just one program
- We are also turning off all our lead aggregators such as Credit Karma and Bankrate and going to rely completely on Billboards and radio commercials
Server
HMS Host
11.2013 - 03.2020
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Operated POS terminals to input orders, split bills and calculate totals
- Served a high number of customers in a fast paced environment, working at the airport restaurants
- Especially working breakfast where everyone expected their food at a very quick rate
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Was one of two server trainers that taught all new servers the ins and outs of taking orders, using the POS system and delivering the food.
Host/Cashier
HMS Host
07.2011 - 11.2013
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Helped customers find specific products, answering questions and offering advice
- Trained new employees in cashiering procedures, offering assistance in resolving many different issues
- Trained new team members in cash register operation, stock procedures and customer service
- Worked as host and cashier in a fast paced environment at O'Hare
Call Center Customer Service Representative
TTC Marketing Solutions
03.2007 - 04.2011
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Took incoming calls for over 50 companies that were clients of the call center
- Some of the companies had us deal with taking orders, some were strictly customer service
- For all the companies that we handled customer service had to learn all the policies and procedures for all the companies
- Worked a short period of time doing outbound calls for them in their outbound department
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Handled angry customers during the time I did cold calls
- Handled English and Spanish phone calls.
Real Estate Office Manager
Golden Gate Realty
01.2005 - 01.2007
- Supported clerical needs of more than 15 associates, including taking messages, scanning documents and routing business correspondence
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
- Took accurate messages for staff and management to facilitate open and speedy communication
- Greeted customers, answered general questions and directed to appropriate locations
- Gathered and input information doing CMA reports for the broker.
Education
Mortgage Loan Originator -
Real Estate Institute
Niles, ILHigh School Diploma -
Eagles Wings Urban Academy
Chicago, IL06.2002
Skills
- Customer service-focused
- Sales expertise
- Excellent time management
- Bilingual speaker in English and Spanish
- Issuance of CDs
- Excellent communicator
- Well versed in CRMs such as Hubspot
- Well versed in Blend
- Very familiar with LP and DU as well as LOS
- Able to manage a full pipeline of leads and knowing how to manage those leads accordingly
Timeline
Personal Banker
First American Bank
05.2023 - Current
Loan Officer
InterFirst Mortgage/ Zero Mortgage
12.2020 - 04.2023
Server
HMS Host
11.2013 - 03.2020
Host/Cashier
HMS Host
07.2011 - 11.2013
Call Center Customer Service Representative
TTC Marketing Solutions
03.2007 - 04.2011
Real Estate Office Manager
Golden Gate Realty
01.2005 - 01.2007
Mortgage Loan Originator -
Real Estate Institute
High School Diploma -
Eagles Wings Urban Academy