Hardworking and passionate job seeker with strong organizational skills eager to secure a pre-litigation paralegal position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Customer Service and Operations Manger
LN. Curtis & Sons
Phoenix, AZ
10.2014 - Current
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Purchasing Manager
Banner Desert Medical Center
Mesa, AZ
07.2011 - 10.2014
Sourced vendors, built relationships, and negotiated prices.
Purchased new products and oversaw inventory stocking and availability.
Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Performed monthly reconciliation of open purchasing orders.
Clerk
Roosevelt School District 66
Phoenix, AZ
07.2009 - 06.2011
Interacted with student parents and teachers by phone, email, or in-person to provide information.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Maintained filing system and organized customer documents for easy retrieval of information.
Monitored office supplies and made arrangements for restocking of low-stock items.
<ul><li>Ensured adherence to pre-delivery checklists, managing customer payments and profiles to facilitate seamless vehicle delivery and uphold quality standards.</li><li>Supported service department operations by conducting detailed parts inventories, contributing to efficient resource management and ensuring operational readiness.</li><li>Educated customers on complex technical systems related to Electric Vehicles, charging infrastructure, and solar technology, demonstrating the ability to translate technical information effectively.</li><li>Provided comprehensive support throughout the customer journey, from initial inquiry to post-delivery concerns with an emphasis on effective communication.</li><li>Part-time (35 hours/week)</li></ul> at Tesla<ul><li>Ensured adherence to pre-delivery checklists, managing customer payments and profiles to facilitate seamless vehicle delivery and uphold quality standards.</li><li>Supported service department operations by conducting detailed parts inventories, contributing to efficient resource management and ensuring operational readiness.</li><li>Educated customers on complex technical systems related to Electric Vehicles, charging infrastructure, and solar technology, demonstrating the ability to translate technical information effectively.</li><li>Provided comprehensive support throughout the customer journey, from initial inquiry to post-delivery concerns with an emphasis on effective communication.</li><li>Part-time (35 hours/week)</li></ul> at Tesla