Alexander Rojas
Kentwood,Michigan
Summary
Detail-oriented professional with strong cash handling and conflict resolution skills. Experienced in supervising teams to optimize service during peak hours and maintaining accurate financial records. Prepared to drive improvements in customer service operations.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Cashier Supervisor
Craig's Cruisers Family Fun Centers
Wyoming, Michigan
02.2025 - Current
- Supervised cashier team, enhancing service efficiency during peak hours.
- Managed cash handling procedures, maintaining accurate till balances daily.
- Trained new cashiers in register operations and customer service standards.
- Resolved customer inquiries and complaints professionally and empathetically.
- Greeted customers and responded promptly to requests for information.
- Coordinated staff schedules, ensuring optimal coverage during busy periods.
Front Desk Attendant
Craig's Cruisers Family Fun Centers
Wyoming, MI
03.2024 - 02.2025
- Oversaw front desk operations, ensuring efficient check-ins and ticket sales.
- Delivered exceptional customer service, fostering a welcoming environment for guests.
- Guided customers in navigating attractions and services to enhance their experience.
- Accurately handled cash transactions and processed credit card payments.
- Maintained cleanliness and organization of the front desk area.
- Provided information on safety guidelines and facility rules to guests.
- Collaborated with team members to ensure smooth daily operations.
Education
High School Diploma -
Godwin Heights High School
Grand Rapids, MI05-2024
Associate of Advertising -
Grand Rapids Community College
Grand Rapids, MI08-2026
Skills
- Cash management
- Front desk operations
- Customer service
- Team leadership
- Staff training
- Conflict resolution
Languages
English
Full Professional
Spanish
Professional
Timeline
Cashier Supervisor
Craig's Cruisers Family Fun Centers
02.2025 - Current
Front Desk Attendant
Craig's Cruisers Family Fun Centers
03.2024 - 02.2025
High School Diploma -
Godwin Heights High School
Associate of Advertising -
Grand Rapids Community College