Alexander Roller
Raymore,MO
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over four years of guest service experience in hospitality industry.
Overview
5
5
years of professional experience
Work History
Sever
Buffalo Wild Wings
02.2022 - Current
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Continuously exceeded quotas defined by managers.
Barista Trainer
Starbucks
04.2019 - 05.2021
- Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled cash and processed payments accurately to avoid errors.
Education
High School Diploma -
Raymore-Peculiar Sr. High School
Peculiar, MO05.2020
Skills
- Bill computation
- Hospitality service expertise
- Customer Service
- Detail Oriented
- Relationship Building
- Accountable
Timeline
Sever
Buffalo Wild Wings
02.2022 - Current
Barista Trainer
Starbucks
04.2019 - 05.2021
High School Diploma -
Raymore-Peculiar Sr. High School