ALEXANDER ROMAN
North Charleston,SC
Summary
My objective is to keep growing my skill-set and expertise to enhance productivity and performance for overall satisfaction within my curent or upcoming roles. My vast experience in operations management, team leadership and client development skills make me a great candidate to address different challenges in diverse environments in the business industry putting into work my team leadership skills and experience in handling large and small groups, recruiting and evaluation process.
Overview
6
6
years of professional experience
Work History
Store Team Lead (Director)
Walmart
South Carolina, United States
10.2023 - Current
- Supervised and guided a team of store associates to ensure smooth operations, and excellent customer service
- Trained and recruited new team members
- Monitored inventory levels and coordinated with department staff to ensure adequate stock availability
- Performed a variety of tasks such as reports, target meetings, and assisting in areas in need in several departments within the store
- Ensured and upheld compliance with company policies, procedures, and operations.
Comercial Account Manager
Wholesale-Payments
08.2022 - 09.2023
- Developed and implemented strategies for sales plans to achieve company targets and increase revenue
- Prepared and delivered sales presentations and proposals to prospective clients and effectively showcasing the companies products and services
- Increased client relationships to build new accounts within the company services and products
- Handled problem resolution, addressing and resolving any issues or concerns clients may have with their payment merchant services and contract negotiation.
Operations Manager
VIP Graphic Elite-Graphic Design Services
11.2021 - 01.2023
- Overseeing project workflow, managing the progress of design projects to ensure they meet deadlines and client expectations
- Managing vendor relations with external vendors and suppliers
- Budget management, monitoring and controlling project budgets to optimize costs
- Implementing and refining operational processes to enhance productivity
- Mentoring staff development and training to foster professional growth and skill development within the team members.
Contact Center Banking Associate Supervisor
Oriental Bank
Puerto Rico
04.2018 - 05.2020
- Assisted customers with inquiries of account updates and transactions in a timely and professional manner
- Provided accurate and detailed information about banking products and services to new and existing customers
- Resolved customer complaints and issues promptly and effectively ensuring customer satisfaction
- Completed administrative tasks such as filling digital information, data entry, and preparing reports as assigned
- Handled escalated calls and provided solutions to complex issues to ensure client retention.
Sales Team Lead
CLARO-PRTC
Puerto Rico
07.2019 - 12.2019
- Managed and supervised a team of sales representatives, providing guidance, training, and support to ensure achievement of sales objectives
- Developed and implemented effective strategies and tactics to drive business growth and increase revenue
- Conducted regular performance evaluations and provided constructive feedback fostering individual growth and improvement
- Developed work schedules, assigning tasks, and monitoring overall progress.
Education
MBA, Master Of Business Administration -
International Online Business School (SBS)
Online Division06.2024
Diploma In Digital Marketing Strategy -
Harvard University
06.2024
Diploma In Human Resource Management (1217680-171-372-8765) -
International Business Management Institute
05.2024
Diploma in Operations And Supply Management (AC-3345-33926293) -
Alison Technical Education-online
04-2024
Diploma In Hospitality Management -
Alison Technical Education-online
01.2024
Bachelor's Degree In Health Services Management -
Ana G. Mendez University (AGM) Orlando Campus
06.2023
Skills
- Business Operations
- Social Media Content
- Inventory Control, report generation
- HR Practices
- Data reports
- Executive team leadership
- AI Programs
- Proposal Writing
- Client acquisition
- Relationship Management
- Deal Closing
- Sales tactics
- Project management
- Business finance
- Strong negotiation
- Market analysis
- CRM proficiency
- Processing payments
- Stock management
- Cash Handling
- Order Processing
Personal Information
Title: Operations Manager
Languages
- Professional English, Fluent/Expert
- Professional Spanish, Fluent/Expert
- Business Talk certified in both languages
References
References upon request.
Timeline
Store Team Lead (Director)
Walmart
10.2023 - Current
Comercial Account Manager
Wholesale-Payments
08.2022 - 09.2023
Operations Manager
VIP Graphic Elite-Graphic Design Services
11.2021 - 01.2023
Sales Team Lead
CLARO-PRTC
07.2019 - 12.2019
Contact Center Banking Associate Supervisor
Oriental Bank
04.2018 - 05.2020
MBA, Master Of Business Administration -
International Online Business School (SBS)
Diploma In Digital Marketing Strategy -
Harvard University
Diploma In Human Resource Management (1217680-171-372-8765) -
International Business Management Institute
Diploma in Operations And Supply Management (AC-3345-33926293) -
Alison Technical Education-online
Diploma In Hospitality Management -
Alison Technical Education-online
Bachelor's Degree In Health Services Management -
Ana G. Mendez University (AGM) Orlando Campus