Alexander Rosario

As a Patient Transporter at Atrium Health, I assisted in the safe and timely transport of 35+ patients daily between various departments, ensuring they arrived comfortably for treatments, tests, or discharge. I maintained patient safety and adhered to hospital protocols, infection control standards, and HIPAA regulations. I worked closely with nurses and other healthcare professionals to coordinate smooth transitions and provide great patient care. My dedication to service and attention to patient needs led to my nomination for the Sunflower Award, a recognition voted on by hospital staff for outstanding contributions.

As a Passenger Service Agent at Charlotte Douglas International Airport, I provided safe and timely wheelchair assistance to passengers with mobility needs, ensuring they reached their gates, connections, or exits comfortably and on time. I maintained exceptional customer service, demonstrating patience, empathy, and adaptability in high-pressure situations, such as flight delays or last-minute gate changes. I worked in the Federal Inspection Services (FIS) area, where international travelers required special processing. My responsibilities in this high-security zone required a red seal on my badge, granted only to authorized international workers. My familiarity with FIS operations allowed me to manage international passenger transitions smoothly and efficiently, even during high-traffic periods. My hard work and dedication led to me being offered a supervisory role within the FIS area, recognizing my ability to excel under pressure.