Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Rumble

Sewell

Summary

Dynamic and dependable professional with extensive experience in customer service and lot management at Big Oak Citgo. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and multitasking. Skilled in vehicle transportation and safety procedures, consistently ensuring a secure and organized environment.

Overview

7
7
years of professional experience

Work History

Lot Attendant

Big Oak Citgo
08.2024 - Current
  • Ensured cleanliness and organization of parking lot to enhance customer experience.
  • Assisted customers with vehicle location and retrieval for improved service efficiency.
  • Monitored fuel levels and reported discrepancies to maintain operational safety standards.
  • Managed vehicle flow to optimize space utilization during peak hours.
  • Collaborated with staff members to streamline processes and improve overall operations.
  • Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
  • Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
  • Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
  • Followed safety protocols for personal, guest and automobile safety.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
  • Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
  • Parked and retrieved cars according to customer needs.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Reduced retrieval times, organizing keys and related documentation efficiently.
  • Fostered team-oriented environment, collaborating with colleagues to improve overall lot management and customer service.
  • Enhanced customer satisfaction with quick, courteous service when locating and retrieving vehicles.
  • Strengthened customer trust by ensuring all vehicles were locked and secured at end of each day.
  • Facilitated smooth operation during peak times by efficiently managing flow of vehicles to and from lot.
  • Boosted operational efficiency by assisting with inventory management, tracking vehicle movements and statuses.
  • Managed inventory of vehicles on the lot, updating records and coordinating with sales staff.
  • Parked and retrieved vehicles to enhance efficient use of parking space.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.

Delivery Driver

Buffalo Bill's BBQ
03.2021 - 08.2024
  • Ensured timely deliveries of food orders to customers, maintaining high service standards.
  • Navigated efficiently using GPS systems to optimize delivery routes and reduce travel time.
  • Communicated effectively with customers to confirm order details and address inquiries or concerns.
  • Managed cash transactions accurately, processing payments and providing receipts for customer orders.
  • Operated delivery vehicle efficiently, ensuring timely and accurate deliveries to customers.
  • Maintained knowledge of local routes and traffic patterns to optimize delivery times.
  • Adhered to safety protocols while driving and handling food products during transport.
  • Assisted in training new drivers on operational procedures and customer service standards.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Increased repeat business by providing friendly and professional service to customers.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Maintained records of sales and customer information to support accuracy.
  • Processed payments, made change, and provided receipts.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Operated delivery vehicles safely and efficiently.
  • Improved delivery times with strategic planning and knowledge of local traffic patterns.
  • Resolved customer complaints with professionalism, restoring confidence in service.
  • Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.

Ride Operator

Gillian's Wonderland Pier
04.2019 - 09.2020
  • Operated amusement rides safely and efficiently, ensuring customer satisfaction and adherence to safety protocols.
  • Monitored ride operations to maintain optimal performance and address mechanical issues promptly.
  • Trained new staff on ride operation procedures and safety standards, fostering a culture of safety compliance.
  • Assisted in the implementation of operational improvements to enhance guest experience and reduce wait times.
  • Conducted routine inspections of ride equipment, identifying maintenance needs and coordinating repairs with technical teams.
  • Responded to customer inquiries and concerns with professionalism, ensuring a positive interaction for all guests.
  • Maintained cleanliness and organization of ride areas, promoting a safe environment for guests and staff alike.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
  • Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Trained new ride operators on safety procedures and ride operations.
  • Facilitated smooth ride operation during peak seasons, handling high volumes of guests with efficiency.

Cashier

Tilton Market
03.2018 - 10.2019
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted in maintaining inventory levels through regular stock checks and replenishment efforts.
  • Trained new cashiers on operational procedures and customer service best practices.
  • Resolved customer inquiries and complaints with professionalism, enhancing overall satisfaction.
  • Processed customer transactions efficiently using POS systems, ensuring accuracy in cash handling.
  • Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area, contributing to store's overall presentation.
  • Collaborated with team members to manage inventory levels at checkout, reducing stock discrepancies.
  • Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
  • Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
  • Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
  • Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Operated cash register to accurately process and record customer payments.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Education

Certificate - Automotive & High Performance Training

Automotive Training Center
Exton, PA
02-2022

High School Diploma -

Mainland Regional High School
Linwood, NJ
06-2020

Skills

  • Dependability
  • Safety procedures
  • Data entry
  • Supplies monitoring
  • Lot maintenance
  • Lot management
  • Vehicle transportation
  • Guest service
  • Documentation
  • Customer service
  • Multitasking
  • Adaptability and flexibility
  • Task prioritization
  • Communication

Timeline

Lot Attendant

Big Oak Citgo
08.2024 - Current

Delivery Driver

Buffalo Bill's BBQ
03.2021 - 08.2024

Ride Operator

Gillian's Wonderland Pier
04.2019 - 09.2020

Cashier

Tilton Market
03.2018 - 10.2019

Certificate - Automotive & High Performance Training

Automotive Training Center

High School Diploma -

Mainland Regional High School

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