Alexander Saldana
Spring,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Assistant Produce Manager
Kroger
Spring, TX
04.2018 - Current
- Developed and maintained relationships with vendors to ensure quality produce was available for customers.
- Organized and supervised the receiving, stocking, rotating, pricing and merchandising of all produce items.
- Reviewed invoices to verify accuracy of order quantities and prices.
- Maintained a clean work area by cleaning counters, shelves and displays regularly.
- Ensured that departmental standards were met in regards to product freshness, presentation, safety and sanitation guidelines.
- Provided training for new employees on proper handling of produce merchandise.
- Analyzed sales data to identify trends and forecast future needs of products.
- Created weekly schedules for staff members based on customer traffic patterns.
- Monitored inventory levels to ensure adequate supply of merchandise was available at all times.
- Assisted customers with selecting fresh produce items as needed.
- Ordered stock from suppliers according to established purchasing procedures.
- Resolved customer complaints in a professional manner.
- Established promotional activities to increase sales of seasonal items.
- Participated in team meetings regarding goals and objectives for the department.
- Conducted regular inspections of the store's perishables section to ensure it meets health regulations.
- Implemented strategies to reduce shrinkage in the department due to theft or spoilage.
- Demonstrated an understanding of food safety principles related to perishable goods handling.
- Enforced company policies regarding employee conduct while working in the department.
- Performed periodic inventories of stock levels in order to maintain accurate records.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
Server Trainer
Uncle juilos
Spring, TX
02.2022 - 11.2022
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Created detailed instructional documentation for use in both classroom and online settings.
- Researched current trends in server technology and updated existing training programs accordingly.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Coached staff members on best practices for optimizing server performance levels.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
Education
Diploma -
Auto Advance 1 & 2 -
Skills
- Customer Service And Satisfaction
- Conflict Resolution
- Action Planning
- Customer Support Experience
- Vendor Rapport
- Effective Selling Strategies
- Sales Strategy Development
- Problem-Solving Skills
- Order Fulfillment
- Product Promotion
- Marketing And Promotions
- Promotional Planning
- Team Communication
- Cross-Functional Collaboration
- Team Building And Leadership
- Customer Rapport
- Relationship Building And Management
- Relationship Building And Networking
- Time Management
- Strategic Planning
- Critical Thinking Skills
- Business Knowledge
- Verbal And Written Communication
References
Available upon request
Certifications
- Customer Service Cert
- Safety Cert
- Hazmat Cert
- Food Safety/Tech Cert
Cover Letter
Hello,
I’m a fast track, highly motivated, hands-on style, team-oriented employee looking for long time employment. An effective motivator of others on all levels in the achievement of individual and organizational goals. Self-confident and poised in interactions across all business hierarchies; persuasive communicator and assertive.
Excellent interpersonal communication skills, with the ability to establish and maintain rapport with clients, staff members and people from diverse backgrounds. Self-motivated, goal-oriented and achievement-driven. Highly adept at grasping new concepts and ideas quickly. Committed to the lifelong process of learning. Eager to accept new responsibilities and challenges. Professional at all times, working well individually or in a team approach.
Timeline
Server Trainer - Uncle juilos
02.2022 - 11.2022
Assistant Produce Manager - Kroger
04.2018 - Current
Klien Collins High School - Diploma,
Energy Power and Transportation - Auto Advance 1 & 2,