Alexander Schmidt

• Directly supervised a team of over 200 associates, and 4 assistant managers.
• Worked with partnering warehouses within region to move volume and meet weekly productivity goals at home site.
• Developed management skills and employee relations training, and facilitated classes for 16 assistant managers.
• Partnered with third party vendors to utilize employee feedback and provide improved break room atmosphere and culinary options, creating a better break time experience for over 1800 employees.
• Served as vice president of local family oriented culture and development affinity chapter, partnering with sister sites to provide resources and family bonding events to over 3500 associates.

Oversaw home site's continuous improvement team, creating over 20 initiatives to improve associate experience, safety, and morale, resulting in a 3% improvement in site's leadership and safety approval ratings.

• Served as Reverse Logistics operations lead for recovery and customer data protection with smart device returns within the United States, providing mentoring and direct supervision to 12 warehouse teams across the country and developing technology and troubleshooting programs with third party companies to facilitate returns grading.
• Created and chaired local change committees, providing an avenue for associates to provide input and suggestions to continuously improve company operations to better serve customers and associates.
• Acted as a leading point of contact and expert within the company for returns quality and sustainability, traveling to over 10 warehouses and implementing process improvements and waste reduction projects to save the company over $8,000,000 in resale opportunities.
• Facilitated operations team continuous improvement training, and supervised 25 operations managers within sub-region during continuous improvement project season; leading to $9,700,000 in waste reduction savings for 2023.

• Oversaw daily department staffing to reach shift productivity goals.
• Aided operations management in supervising up to 60 associates by providing development opportunities and productivity coaching to associates.
• Partnered with other departments to maintain workflow into and out of the department to ensure customers received refunds as quickly as possible.
• Acted as a subject matter expert for all process paths within department, partnering with other teams and buildings to share knowledge and develop new teams.

• Reduced returns processing time through effective organization and prioritization of tasks.
• Maintained a safe working environment by adhering to safety protocols and guidelines.
• Refurbished items to sustainably resell product and prevent unnecessary material waste.
• Assisted with onboarding up to 30 new associates at a time.