Alexander Schorn
Summary
Versatile and results-driven hospitality professional with over 15 years of experience across front- and back-of-house roles in fast-paced, high-volume restaurant environments. Proven ability to lead teams, drive revenue, and oversee key business functions including payroll, P&L analysis, vendor negotiations, scheduling, and inventory control. Strong background in people management, with a focus on team development and operational efficiency. Extensive expertise in catering sales and execution, including building relationships with high-profile clients and managing large-scale, high-touch events. Committed to delivering outstanding guest experiences, fostering a culture of excellence, and supporting long-term growth for dynamic, service-driven businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Operations
Caffetteria Modern Cafe
09.2024 - Current
- Directed all front- and back-of-house operations at a high-volume café, ensuring smooth daily performance, exceptional guest service, and alignment with company standards.
- Led and developed a diverse team, focusing on skill-building, accountability, and a positive work culture that enhanced efficiency and reduced labor costs by 10%.
- Actively managed financial performance, including P&L oversight, payroll, budgeting, and inventory control, with a focus on maximizing profitability and minimizing waste.
- Drove catering sales and event execution, cultivating relationships with high-profile clients and managing large-scale, customized events that boosted revenue and brand recognition.
- Collaborated with ownership on menu development, contributing to creative direction, testing, and execution of new offerings aligned with evolving business goals.
- Served as a trusted assistant to the owner during high-profile banquet events—an opportunity taken to learn directly from her leadership, deepen my understanding of high-level operations, and grow within the business.
- Maintained vendor relationships and negotiated contracts to ensure cost-effective sourcing and consistent product quality.
General Manager
Lulu's Thai Noodle Shop
09.2023 - 08.2024
- Facilitated leadership and direction to a team of 40+ employees, resulting in a 15% increase in customer satisfaction scores.
- Achieved an organizational structure that allowed for effective resource allocation and delegation of tasks.
- Optimized operational efficiency and slashed labor expenses by 35% by introducing innovative workflows and procedures, all while maintaining staff retention.
- Negotiated contracts with food vendors to reduce costs by 7% while continuing quality of services.
- Collaborated with team members to develop strategies aimed at increasing customer loyalty by utilizing third-party services, resulting in a monthly sales increase of 20k in 3 months.
- Evaluated data analytics to identify areas of improvement and inform strategic decision-making.
General Manager
You Say Tomato
01.2020 - 08.2023
- Orchestrated seasonal menu updates based on customer feedback and local food trends, introducing 12 new dishes per quarter that drove a 20% increase in food revenue.
- Leveraged expertise in food preparation and plating techniques to create visually-appealing and flavorful dishes, receiving commendations from customers and a 4.8/5.0 rating on popular food review apps.
- Coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
- Developed and launched a new weekly pick-up menu featuring 20 healthy and trendy menu options tailored to local dietary preferences, generating $15K in new revenue within 6 months.
- Optimized food inventory management by developing an ordering system to source 65% of produce from local farmers.
General Manager
Westport Flea Market
01.2017 - 02.2019
- Spearheaded payroll processing for 85 employees, ensuring 100% on-time and accurate payments.
- Trained and mentored a 15-person kitchen staff, conducting weekly training sessions on food safety, knife skills, and plating techniques that raised productivity by 18% and reduced food waste by 25%.
- Created weekly and monthly reports to track store performance and identify potential issues.
- Joined cross-functionally with sales, operations, and culinary teams to align catering offerings with company goals, introducing 8 new upscale menu packages that captured a 22% increase in event bookings.
- Attained strategic planning initiatives for theater events and productions, resulting in a 20% increase in customer engagement and broadening audience reach.
Manager
Dempsy's Burger Pub
06.2015 - 01.2017
- Maintained strict adherence to all health and safety codes, regulations, and standards for restaurant operations, ensuring compliance through routine inspections, staff training, and rigorous sanitation protocols.
- Conducted regular performance evaluations and provided constructive feedback to a team of 25 servers and kitchen staff, fostering professional development and ensuring consistent delivery of quality service in adherence with company policies and standards.
- Optimized staff scheduling and shift rotations across 25+ employees to maintain appropriate coverage during peak hours.
- Enhanced comprehensive training programs for new bar staff hires, instructing them on menu knowledge, customer service best practices, alcohol safety protocols, and operating cash registers and point-of-sale systems to ensure a seamless and compliant customer experience.
Education
Associate of Arts - Visual Art
Kansas University
Lawrence, KS12-2005
Cosmetology License -
Mitsu Sato Hair Academy
Overland Park, KS01.2009
H.S. Diploma - undefined
Salina Central High School
Salina, KS01.2003
AA - Commercial Art & Design
Salina Area Technical School
Salina, KS01.2003
Skills
- Leadership
- Team Management
- Operational Management
- Customer Service
- Budgeting & Financial Management
- Staff Training and Development
- Conflict Resolution
- Inventory Management
- Sales and Marketing
- Quality Control
- Vendor Relations
- Event Management
- Problem-solving
- Time Management
- Communication Skills
- Adaptability
- Decision-making
- Crisis Management
- Knowledge of Hospitality Industry Regulations and Standards
Certification
- Missouri Food Manager
- ServSafe Manager
Timeline
Manager of Operations
Caffetteria Modern Cafe
09.2024 - Current
General Manager
Lulu's Thai Noodle Shop
09.2023 - 08.2024
General Manager
You Say Tomato
01.2020 - 08.2023
General Manager
Westport Flea Market
01.2017 - 02.2019
Manager
Dempsy's Burger Pub
06.2015 - 01.2017
H.S. Diploma - undefined
Salina Central High School
AA - Commercial Art & Design
Salina Area Technical School
Associate of Arts - Visual Art
Kansas University
Cosmetology License -
Mitsu Sato Hair Academy
Similar Profiles
Keenan BeattieKeenan Beattie
Multi Unit Concept Manager at Caffetteria Modern Cafe/ The MixxMulti Unit Concept Manager at Caffetteria Modern Cafe/ The Mixx
Kwanghee Joseph KimKwanghee Joseph Kim
Chef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine barChef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine bar
Brando LombardiBrando Lombardi
Staff Member at Caffetteria "Cerasoli Cristiano"Staff Member at Caffetteria "Cerasoli Cristiano"
Christopher CampbellChristopher Campbell
Manager of Operations at Emergency MovingManager of Operations at Emergency Moving
Nicki HobbyNicki Hobby
Manager of Operations at H&B Transport, LLCManager of Operations at H&B Transport, LLC