Alexander Scroggins
Washington,DC
Summary
Motivated individual with over 10 years of experience building positive client and staff relations. A true believer in, you’re only as good as your team. I possess strong multi-tasking skills, with an ability to simultaneously manage several projects and schedules. I am able to conceptualize various topics to make them easily digestible for all readers. Skilled in communication, budget management, complaint resolution, recruitment and staff development, profit and loss management, and customer service. Strong leader and motivator who generates high levels of employee morale and engagement, while building productive relationships.
Overview
5
5
years of professional experience
Work History
Help Desk Technician
Oracle
02.2024 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Front Office Manager
Sofitel Hotel
01.2023 - 02.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Reservations Coordinator / Sales Coordinator
The Line Hotel
06.2022 - 03.2023
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Streamlined reservations processes by implementing efficient booking procedures and optimizing software usage.
- Reduced no-shows by implementing a comprehensive confirmation system, ensuring effective communication with guests prior to arrival dates.
- Monitored reservation trends using analytics tools, identifying opportunities for improvement or potential challenges during peak seasons or events.
- Coordinated group reservations, effectively managing room blocks and special requests for seamless event experiences.
- Liaised with hotel departments to guarantee smooth operations related to guest stays, including transportation arrangements, dietary preferences, and billing inquiries.
- Maintained accurate guest records through diligent data entry and consistent database management practices.
- Optimized room inventory allocation by regularly reviewing availability reports and adjusting strategies accordingly.
- Ensured maximum occupancy rates with proactive communication and timely follow-up on reservation inquiries.
- Contributed to overall property success by consistently meeting or exceeding individual and team performance metrics.
- Increased overall efficiency by training new team members on best practices in reservations management.
Assistant Housekeeping Manager
Four Seasons Hotel
02.2022 - 06.2022
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Increased employee performance through effective supervision and training.
Front Office Supervisor
The Jefferson Hotel
03.2019 - 02.2022
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Achieved high-quality service by maintaining open communication channels among team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
Education
Bachelor Of Applied Science - Criminal Justice
South University
Savannah, GA08.2021
Skills
- Software Updates
- Issue Resolution
- Hardware Repair
- Remote System Analysis
- User Training
- Ticket management
- Operating systems knowledge
- Technical Support Triage
- Remote Support
- Software Installation
- SOP Development
- Help Desk Software
- IT Documentation
Timeline
Help Desk Technician
Oracle
02.2024 - Current
Front Office Manager
Sofitel Hotel
01.2023 - 02.2024
Reservations Coordinator / Sales Coordinator
The Line Hotel
06.2022 - 03.2023
Assistant Housekeeping Manager
Four Seasons Hotel
02.2022 - 06.2022
Front Office Supervisor
The Jefferson Hotel
03.2019 - 02.2022
Bachelor Of Applied Science - Criminal Justice
South University