Alexander Sheehan
Pompano Beach
Summary
I have been described by peers and superiors as a dynamic, hardworking professional with a knack for human connection and customer service. I have a strong background in account management, sales secretary work, and communication with consumers and coworkers alike. I am frequently commended for leveraging data analytics to better form client relationships and deliver personalized care, creating excellent customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Account Manager
5M Promotions
01.2026 - Current
- Supported account management activities by assisting with client communications and project coordination.
- Learned CRM software to track client interactions and manage account information effectively.
- Collaborated with team members to prepare promotional materials tailored to client needs.
- Maintained updated knowledge of product offerings to provide accurate information to clients.
- Participated in training sessions to develop skills in account management practices and tools.
Health Insurance Broker
America's Health Insurance First LLC
02.2025 - 12.2025
- Assisted clients in understanding insurance policy options and coverage details.
- Supported the preparation of insurance quotes and proposals for potential clients.
- Collaborated with senior brokers to enhance client relationship management strategies.
- Maintained accurate records of client interactions and policy documentation.
- Developed effective communication skills through client consultations and negotiations.
- Utilized customer relationship management (CRM) software for tracking leads and follow-ups.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
Server/Restaurant Busser
IHOP Restaurants LLC
01.2024 - 03.2024
- Provided exceptional customer service in fast-paced dining environment.
- Facilitated accurate order taking and delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area to promote hygiene standards.
- Managed cash register operations, ensuring accurate transactions and cash handling.
- Adapted quickly to changing priorities during peak hours to meet customer demands.
- Engaged with guests to foster a welcoming atmosphere and address inquiries promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Health Advisor
USHealthAdvisors
08.2023 - 11.2023
- Provided personalized health insurance advice to clients, enhancing understanding of policy options.
- Educated clients on benefits and coverage details, ensuring informed decision-making.
- Assisted in developing customized health plans tailored to client needs and preferences.
- Collaborated with team members to streamline application processes and improve client experience.
- Conducted follow-up consultations, addressing client inquiries and reinforcing trust in services provided.
- Helped members navigate enrollment process and choose appropriate options.
- Provided information such as copay and premium details, pre-approval procedures and available products.
Crew Member
Chipotle Mexican Grill
01.2023 - 04.2023
- Prepared and assembled food items according to established recipes and standards.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Provided excellent customer service, addressing guest inquiries and concerns promptly.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
- Monitored inventory levels, assisting in restocking supplies as needed for daily operations.
- Executed food safety practices, ensuring adherence to sanitation guidelines throughout shifts.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach06-2023
Skills
- Microsoft Office expertise
- Internet savvy
- Account management
- Customer service
- Teamwork & collaboration
- Customer satisfaction
- Data analytics
- Performance tracking
- Secretary experience
- Sales analysis & expertise
- Invoice balancing
Timeline
Account Manager
5M Promotions
01.2026 - Current
Health Insurance Broker
America's Health Insurance First LLC
02.2025 - 12.2025
Server/Restaurant Busser
IHOP Restaurants LLC
01.2024 - 03.2024
Health Advisor
USHealthAdvisors
08.2023 - 11.2023
Crew Member
Chipotle Mexican Grill
01.2023 - 04.2023
High School Diploma -
Deerfield Beach High School