Alexander Shelton
Houston,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
4
4
years of professional experience
Work History
Account Manager
626 LLC
09.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed over 350+ Medical equipment, 200+ customers and cliental
CDL DRIVER
ALL MY SONS MOVING & STORAGE
04.2022 - 09.2022
- Engaging directly with customers-serving as the face of the company while on jobs (operating in a professional, courteous, and patient manner)
- Function as a liaison between the customers and the local office for any questions/concerns that may come up during their move
- Displaying proactiveness and responsiveness with customers and ensure the move meets their expectation and satisfaction
- Working and communicating effectively as part of a team
- Taking and receiving payment from customers
- Comply with all company policies, procedures, and expectations
- Inspected vehicle before and after every trip
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
RETAIL SPECIALIST
GNC
09.2021 - 01.2022
- Interact with customers and commit to helping them choose the right products
- Make recommendations based on my product knowledge and understanding of the customer needs and help generate sales
- Help with store management by opening, closing, and operating a store
- Work with cash, inventory count and deposits according to GNC procedures
- Complete omni-channel orders timely and accurately in compliance with company guidelines
- Help provide product information, advertising, promotions, and other marketing initiatives
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
FILM/MEDIA INTERSHIP/ UNIVERSITY OF PIKEVILLE
08.2019 - 01.2022
- Broadcast sport games and events
- News Anchor for Upike News and Video Editing
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
Education
BACHELOR OF SCIENCE IN COMMUNICATIONS - MINOR, FILM AND MEDIA DIGITAL COMMUNICATION
UNIVERSITY OF PIKEVILLE
Pikeville, KY05.2022
Skills
- Great communicator, Listener, Sense
- Of humor, Humble, Empathetic
- Accountable, Team player, Negotiator
- Problem solver, Leader, Motivator
- Perseverance, Ability to work under
- Pressure, Confidence and Passionate
- Staff Management
- Verbal and Written Communication
Timeline
Account Manager
626 LLC
09.2022 - Current
CDL DRIVER
ALL MY SONS MOVING & STORAGE
04.2022 - 09.2022
RETAIL SPECIALIST
GNC
09.2021 - 01.2022
FILM/MEDIA INTERSHIP/ UNIVERSITY OF PIKEVILLE
08.2019 - 01.2022
BACHELOR OF SCIENCE IN COMMUNICATIONS - MINOR, FILM AND MEDIA DIGITAL COMMUNICATION
UNIVERSITY OF PIKEVILLE
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