Alexander Shelton
Trotwood,OH
Summary
Accomplished leader with a proven track record at Lowe's, enhancing customer satisfaction and streamlining operations. Skilled in Customer Relationship Management (CRM) and fostering team collaboration, I've driven significant improvements in service efficiency and quality control. Leveraging expertise in data management and a commitment to excellence, I consistently exceed performance goals. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Merchandising Service Associate (Lead)
Lowe's
10.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
Paint Department Supervisor
Lowe's
10.2022 - 10.2023
- Contributed to store-wide initiatives by coordinating efforts between the paint department and other teams within the organization.
- Evaluated new products entering the market for potential inclusion within the department''s offerings, ensuring a comprehensive and competitive product line.
- Maintained up-to-date knowledge of industry trends, sharing insights with team members to better serve customers'' needs.
- Provided ongoing training to staff members, increasing overall team productivity and knowledge base.
Assistant Store Manager
Lowe's
01.2017 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Department Supervisor (Flooring)
Lowe's
01.2017 - 12.2017
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Created employee schedules to align coverage with forecasted demands.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw daily operational performance of [Type] team.
Department Supervisor (Millwork)
Lowe's
01.2016 - 12.2016
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Developed strong relationships with suppliers, negotiating favorable terms for purchases and ensuring timely delivery of products.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Managed budgets with careful planning, monitoring expenses closely to avoid overspending while ensuring necessary resources were available for daily operations.
- Mentored and supervised [Number]-member city department for population of [Number].
- Spearheaded initiatives aimed at reducing operational costs without compromising service quality or employee morale.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Propelled market share to surge ahead of competitors and earn #[Number] ranking.
Customer Service Specialist
Lowe's
01.2007 - 12.2015
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Dayton
Heber, UT06.2006
Skills
- Customer Support
- Patience and Tolerance
- Complaint Handling
- Quality Assurance
- Stock management proficiency
- Payment Processing
- Multitasking and Organization
- Excellent Communication
- Listening Skills
- Computer Skills
- Order Fulfillment
- Records Maintenance
- Workflow Management
- Customer Service
- Quality Control
- Data Processing
- Data Evaluation
- Customer Account Management
- Multi-Line Phone Systems
- Transaction Processing
- Customer Relationship Management (CRM)
- Product Knowledge
- Data Management
Timeline
Merchandising Service Associate (Lead)
Lowe's
10.2023 - Current
Paint Department Supervisor
Lowe's
10.2022 - 10.2023
Assistant Store Manager
Lowe's
01.2017 - 01.2022
Department Supervisor (Flooring)
Lowe's
01.2017 - 12.2017
Department Supervisor (Millwork)
Lowe's
01.2016 - 12.2016
Customer Service Specialist
Lowe's
01.2007 - 12.2015
High School Diploma -
Dayton