Alexander Sherman
Phoenix
Summary
Results-driven and highly motivated restaurant manager with over 10 years of experience in the hospitality industry. Proven track record of successfully leading and managing teams to deliver exceptional customer service and achieve revenue targets. Skilled in developing and implementing innovative strategies to drive operational efficiency, improve profitability, and enhance overall guest satisfaction. Strong leadership abilities combined with a keen eye for detail and a passion for creating memorable dining experiences.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
White Castle
06.2023 - Current
- Manage daily cash operations and ensure register accuracy
- Lead and mentor team to enhance customer service excellence
- Implement training programs to boost team efficiency
- Drive customer satisfaction through proactive service strategies
- Streamline cash operations and inventory management, driving operational efficiency and minimizing discrepancies for enhanced financial performance
- Hand out orders in a timely manner
- Optimized cash operations and inventory management, significantly reducing discrepancies and enhancing financial performance for the restaurant
Waiter
The Farm On South Mountain
09.2021 - 07.2023
- Managed seating arrangements, enhancing customer flow and satisfaction
- Prepared and served beverages, ensuring timely opening readiness
- Communicated effectively with kitchen staff, improving order accuracy
- Delivered exceptional service, boosting customer loyalty
- Maintained cleanliness, ensuring a welcoming environment
- Delivered exceptional service, enhancing guest satisfaction
- Managed complex orders, ensuring accuracy and timeliness
- Cultivated a welcoming atmosphere, boosting repeat visits
Sr Manager
Dogs247
01.2013 - 01.2022
- Successfully navigated the business through the pandemic
- Achieved growth and success in a challenging business environment
- Applied innovative strategies to maintain business continuity
- Introduced new dog training methods, enhancing team efficiency and client satisfaction
- Oversaw daily operations with keen attention to safety, reducing incidents by30%
- Fostered a passionate team environment, driving exceptional care for every dog
Boarding Supervisor
Dogs Dig It
01.2011 - 02.2013
- Oversaw dog records, ensuring precise health tracking and monitoring
- Led safe play interactions, boosting safety and well-being
- Maintained clean play areas, fostering a healthy environment
- Managed feeding routines, meeting dietary and hygiene needs
- Secured pets for evening, ensuring safe closure of facility
Education
Vet Tech - undefined
Portland Community College
Portland01.2012
Student - undefined
Portland Community College
Portland01.2012
Skills
- Team Leadership
- Crisis Management
- Process Improvement
- Customer Retention
- Training Development
- Operational Excellence
- Time Management
- Leader
- Punctual
Timeline
Restaurant Manager
White Castle
06.2023 - Current
Waiter
The Farm On South Mountain
09.2021 - 07.2023
Sr Manager
Dogs247
01.2013 - 01.2022
Boarding Supervisor
Dogs Dig It
01.2011 - 02.2013
Vet Tech - undefined
Portland Community College
Student - undefined
Portland Community College
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