ALEXANDER SHVARTSBURD
Food And Beverage Manager
Hagerstown,MD
Summary
Proven leader with extensive experience, including a pivotal role at the Department of Homeland Security, where critical thinking and problem-solving ensured national safety. Excelled in multitasking and customer relations, demonstrating a dependable and adaptable approach. Skilled in leveraging computer technology and organizational skills to enhance operational efficiency, achieving significant milestones in high-stakes environments. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Developed skills in compliance, security, and communication within high-stakes, regulated environment. Seeking to transition into new field utilizing these transferrable skills to ensure efficiency and adherence to regulations. Ready to leverage expertise in analytical thinking and regulatory procedures to make meaningful impact in new role.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
40
40
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
US CUSTOMS OFFICER
US Customs & Border Protection
01.2007 - 08.2019
- Company Overview: Department of Homeland Security, Baltimore, MD
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Provided efficient and courteous service to customers at all times
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Experienced with social media and communications platforms
- Sought continuing education opportunities to stay current with industry trends
- Department of Homeland Security, Baltimore, MD
- Strengthened national security by conducting targeted actions against high-risk entities.
- Enhanced the entry experience for diverse travelers by delivering excellent customer service during interactions.
- Facilitated informed travel decisions by consistently updating immigration policy knowledge and eligibility guidance.
- Facilitated calm responses in high-pressure environments, ensuring safety during medical crises and criminal events.
- Enhanced tracking and analysis capabilities by maintaining comprehensive records of traveler encounters.
- Secured national safety through the detection and arrest of illegal entrants.
- Prevented smuggling attempts through the effective use of advanced scanning and detection technologies.
- Promoting accountability and integrity led to enhanced professionalism among Border Protection Officers.
- Empowered team effectiveness by instructing new officers on critical inspection techniques and best practices.
- Enhanced security by detecting fraudulent alterations in travel documents through meticulous analysis.
- Ensured compliance with immigration laws by conducting thorough traveler interviews for admissibility.
- Facilitated the formulation of new protocols for enhanced border security measures.
- Established strong connections with local law enforcement agencies for crime prevention collaboration.
- Engaged in joint efforts with foreign entities to enhance border enforcement initiatives.
- Enhanced operational integrity through consistent audits of fellow officers' work, ensuring strict adherence to established protocols.
- Handled classified data with discretion, working in tandem with intelligence analysts to assess threats.
- Engaged in collaborative intelligence-sharing efforts with various federal agencies for national security.
- Utilized K-9 units and conducted rigorous vehicle inspections to thwart drug trafficking efforts.
- Optimized traveler processing through collaboration, resulting in reduced wait times and improved order.
- Enhanced compliance through thorough review of immigration documents and prompt reporting of discrepancies.
- Facilitated compliance by advising carriers, agencies, and foreign entities on admissibility requirements.
- Ensured compliance with customs laws by identifying and seizing contraband items.
- Pursued civil and criminal cases while assisting law enforcement with investigations.
- Facilitated effective reporting of contraband seizures, enhancing future enforcement actions.
- Determined tax obligations through shipment evaluation, ensuring clear communication of liabilities to stakeholders.
- Facilitated the resolution of duty refund applications and penalty assessments, enhancing financial compliance efforts.
- Successfully prevented the illicit trade of individuals and drugs with strategic measures.
- Acquired samples of imported goods for thorough examination and assessment.
Food and Beverage Manager
Hotel "Helmsley Palace"
03.1992 - 06.2005
- Company Overview: New York, NY
- Coordinated efforts between different government departments involved in protecting US borders
- Recognized fraudulent documents and prohibited substances during inspections
- Ensured compliance with immigration laws by verifying documentation presented by those entering the country
- Determined duty and taxes to be paid on goods
- Identified fraudulent documents, smuggling attempts, and other violations of customs regulations
- Instituted civil and criminal prosecutions and cooperated with other law enforcement agencies in investigation and prosecution of individuals in violation of immigration or customs laws
- Detained persons found to be in violation of customs and immigration laws and arrange for legal action, such as deportation
- Recorded and reported job-related activities, findings, transactions, violations, discrepancies, and decisions
- Located and seized contraband, undeclared merchandise, and vehicles, aircraft and boats that contained such merchandise
- Conducted thorough searches of baggage, cargo, and other conveyances for contraband or prohibited items
- Monitored travelers to detect suspicious behavior or activities that may indicate criminal activity or security threats
- Investigated applications for duty refunds and petition for remission and mitigation of penalties when warranted
- Assisted with investigations related to drug trafficking and human smuggling operations at border crossing points
- Trained new officers in proper techniques for conducting inspections of vehicles, baggage and persons
- Educated travelers on customs regulations prior to their departure from an international port
- Examined immigration applications, visas and passports and interviewed persons to determine eligibility for admission, residence, and travel in U.S
- Inspected cargo, baggage, and personal articles entered and leaved U.S
- For compliance with revenue laws and U.S
- Customs regulations
- Collaborated with foreign law enforcement personnel in investigating cases involving smuggling and other illicit activities
- Utilized advanced technology such as x-ray machines to identify potential hazards or illegal items being transported across the border
- Processed applications for visas, passports, and work permits, verifying accuracy of submitted documentation
- Collected samples of merchandise for examination, appraisal, and testing
- New York, NY
- Responded professionally to customer grievances, ensuring concerns and distress were handled effectively.
- Designed comprehensive staff training initiatives to enhance service capabilities and overall productivity.
- Collaborated with culinary professionals and kitchen personnel to ensure exceptional food preparation efficiency.
- Directed the hiring procedures for new employees, emphasizing the selection of elite talent.
- Ensured a welcoming, safe, and clean environment for patrons while following health regulations.
- Elevated employee performance by launching an ongoing training initiative focused on beverage knowledge.
- Ensured staff adherence to food and drink safety regulations, recommending training as needed.
- Enhanced product quality through strategic supplier relations while effectively controlling costs.
- Drove significant increases in sales through the organization of successful special events.
- Successfully optimized stock levels while significantly reducing waste in inventory management.
- Oversaw the implementation of daily and nightly safety and sanitation procedures throughout the restaurant.
- Cultivated partnerships with vendors and suppliers for enhanced pricing and availability.
- Contributed to financial management by planning budgets, forecasting revenue, and monitoring expenses.
- Expertly trained service staff ensure accurate recommendations and prompt responses to inquiries.
- Ensured compliance with alcohol service guidelines, enhancing staff training and certification regularly.
- Regularly evaluated team members' performance, offering constructive feedback and growth opportunities.
Production/Associate Manager
Piccadilly Cafeterias, Inc
03.1988 - 02.1992
- Company Overview: Miami, FL
- Communicated with customers and received feedback on food and beverage quality
- Scheduled staff hours and allocated resources to maximize team member performance
- Investigated and resolved complaints regarding food quality and service
- Kept accurate records in compliance with sanitation and food service requirements
- Estimated food and beverage consumption to determine purchasing requirements
- Monitored compliance with health and fire regulations to reduce risk
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Monitored budgets and payroll records to verify authorization of expenditures
- Reviewed menus and analyzed recipes to assess labor and overhead costs
- Reviewed procedures and operational challenges to uncover service and safety improvements
- Trained new associates on proper use of equipment and safety protocols
- Organized work area to ensure efficient workflow processes were maintained
- Demonstrated strong attention to detail while inspecting products for quality assurance purposes
- Uphold established rules and regulations to maintain compliance with safety and quality standards
- Followed procedures, methods and sequence of operations in performing daily tasks
- Adhered to all safety procedures and regulations in the workplace
- Conducted quality control checks throughout the day, discarding any defective items
- Assisted in troubleshooting issues with the production line when necessary
- Utilized problem-solving skills to quickly resolve any production issues
- Conducted quality checks and recorded observations to maintain records
- Utilized problem-solving skills to resolve complex operational issues quickly and efficiently
- Monitored inventory levels, placing orders as necessary for replacement parts or supplies
- Examined products to verify conformance to quality standards
- Miami, FL
EMT-Paramedic
Dade County Fire Department
12.1979 - 01.1987
- Company Overview: Miami, FL
- Utilized knowledge of medical terminology and anatomy to accurately assess patient needs and administer appropriate treatment
- Demonstrated ability to provide medical care in high-pressure environments, including emergency situations and crisis management
- Provided basic life support measures such as airway management, oxygen administration, bandaging wounds, splinting fractures and dislocations, administering cardiac monitoring devices
- Managed the transportation of critically ill or injured patients by ambulance to hospitals or other facilities for further treatment
- Developed strong communication skills for interacting with patients, families, and healthcare providers
- Exhibited excellent organizational skills when managing multiple tasks simultaneously in stressful conditions
- Responded quickly to calls for assistance from 911 dispatch services and provided timely response to medical emergencies
- Demonstrated proficiency in operating specialized medical equipment such as ventilators and ECG monitors
- Responded to 911 calls and provided emergency medical care
- Removed or assisted in removal of victims from scene of accident or catastrophe
- Miami, FL
Education
Bachelor of Science (B.S.) - Civil Justice - Law Enforcement
Federal Law Enforcement Training Center
Brunswick, GABachelor of Science (B.S.) - Hospitality Management
Nova Southeastern University
Fort Lauderdale, FLAssociate in Arts (A.A.) - Emergency Medical Services
Miami Dade College
Miami, FLSkills
Friendly, positive attitude
Problem-solving
Attention to detail
Multitasking Abilities
Organizational skills
Dependable and responsible
Computer skills
Critical thinking
Decision-making
Task prioritization
Customer relations
Flexible and adaptable
Import-export procedures
Integrity and honesty
Security awareness
Cross-cultural sensitivity
Teamwork and collaboration
Time management
Problem-solving abilities
Professional demeanor
Bilingual communication
Detail orientation
Cargo inspection
Intelligence analysis
Government regulations
Problem-solving aptitude
Adaptability and flexibility
Team collaboration
Certification
State of Florida Certified EMT/Paramedic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementCompany CultureFlexible work hoursTimeline
US CUSTOMS OFFICER
US Customs & Border Protection
01.2007 - 08.2019
Food and Beverage Manager
Hotel "Helmsley Palace"
03.1992 - 06.2005
Production/Associate Manager
Piccadilly Cafeterias, Inc
03.1988 - 02.1992
EMT-Paramedic
Dade County Fire Department
12.1979 - 01.1987
Bachelor of Science (B.S.) - Hospitality Management
Nova Southeastern University
Associate in Arts (A.A.) - Emergency Medical Services
Miami Dade College
Bachelor of Science (B.S.) - Civil Justice - Law Enforcement
Federal Law Enforcement Training Center