Alexander Siefert
SAN DIEGO,CA
Summary
Results-driven professional with a solid background in sales support and training. Expertise in mentoring team members and implementing effective cross-selling techniques, consistently exceeding service goals and contributing to organizational growth. Seasoned Member Service Specialist bringing background in providing excellent customer service, resolving client issues and enhancing membership benefits. Display strong skills such as active listening, problem-solving and communication. Have made significant contributions in previous roles by improving customer satisfaction and streamlining processes for member services. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Costco
San Diego, California
05.2008 - Current
- Provided customer support through phone and in-person interactions.
- Assisted members in navigating services and resolving inquiries.
- Maintained accurate member records using internal database systems.
- Processed membership applications and renewals efficiently.
- Educated members on available products and services offered.
- Contributed to team meetings by sharing member feedback and insights.
- Monitored trends in customer feedback in order to identify areas needing improvement within the organization.
- Answered inbound calls from wide range of members, welcoming callers.
- Utilized wide range of technical systems and company equipment to optimize operations and workflow.
- Explained various types of accounts available to customers in order to meet their individual needs.
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
- Trained new employees on bank policies and procedures related to member services roles.
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
- Cross-sold products such as credit cards, loans, accounts, investments, insurance policies and other financial services.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Business
San Diego Mesa College
San Diego, CASkills
- Customer service
- Sales support
- Membership processing
- Cross-selling techniques
- Problem solving
- Effective communication
- Team collaboration
- Workflow optimization
- Relationship building
- Exceptional communication
- Analytical mindset
- Account maintenance
- Customer support services
- Workflow management
- Outbound calls
- Up-selling strategies
- Complaint handling
- Stress tolerance
- Multitasking capacity
- Adaptability and flexibility
- Issue and complaint resolution
- Phone etiquette
- Team building
- Inbound and outbound calling
Certification
- Coursera IBM AI Developer (Currently Enrolled)
Timeline
Member Service Specialist
Costco
05.2008 - Current
Business
San Diego Mesa College
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