Alexander Silva
Atwater,CA
Summary
Experience includes goal-oriented sales associate offering unmatched customer service and workplace focus. Quickly and accurately taking order information to provide the best service possible and an excellent multi-tasking aptitude. As well as experience being a Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Dicks Sporing Goods
05.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Language Translation to improve customer experience and communication
- Learned duties for various positions and provided backup at key times.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Security Guard/Supervisor
La Guardia Security
05.2018 - 10.2023
- Prepared and submitted reports to keep management informed of security activities and developments.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
Education
Undergraduate - Business
CSU Stanislaus
Turlock, CA05.2025
High School Diploma -
Atwater High School
Atwater, CA06.2017
Skills
- Customer Service
- Problem-solving skills
- Time management and organizational skills
- Product Knowledge
- Public Speaking
- Inventory Management
- Staff Training
- Retail Merchandising
- Observational
- Proficient in Microsoft Office Programs
- Team Collaboration
- Reliability and punctuality
Certification
- Licensed Security Guard - May 2018 - May 2024
- Presentation Mastery, Toastmasters International - 2022-2023
Languages
Spanish
English
Timeline
Sales Associate
Dicks Sporing Goods
05.2024 - Current
Security Guard/Supervisor
La Guardia Security
05.2018 - 10.2023
- Licensed Security Guard - May 2018 - May 2024
- Presentation Mastery, Toastmasters International - 2022-2023
Undergraduate - Business
CSU Stanislaus
High School Diploma -
Atwater High School
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