Alexander Sklar
Orwigsburg,PA
Summary
Strong leader and problem-solver successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
6
6
years of professional experience
Work History
Branch Manager
Enterprise Truck Rental
04.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Highest Customer Service score in the Northeast (12 month 99) in FY 23’ (currently YTD 100).
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Branch Manager
Enterprise Rent-A-Car
01.2022 - 03.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Started inventory initiative - decreased missed damage claims reducing costs by $9.00 per car.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Management Trainee
Enterprise Rent-A-Car
02.2021 - 01.2022
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty and knowledge to promote culture of company.
- 11-month straight Elite Club qualifier, finishing Number One overall in Central PA Matrix three times.
- Responsible for proper underwriting procedures and debit and credit card transactions.
- Grew and maintained Body Shop/Business partnerships in the Reading market (17% YTD growth).
Lock Haven Athletics Graduate Assistant
Lock Haven University Athletics
05.2019 - 05.2020
- Event Management and coordination for 22 DII and 2 DI sports.
- Problem solving daily to make a Game-Day atmosphere possible for spectators and athletes.
- In game operations, supervising employees, tracking in game and event materials.
- Created a new football traffic pattern and parking design for Game-Day activities.
- Inventorying concessions, athletics equipment, purchase orders, travel items etc.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Lock Haven Women’s Volleyball Graduate Assistant
Lock Haven University Athletics
09.2018 - 05.2019
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Supported head coach in building a positive team culture through leadership workshops or team-building activities.
- Interim Head Coach, undefeated spring season, signed 3 players to NLI's.
Education
Master of Science - Concentration in Sport Business Management
Lock Haven University
Lock Haven, PA05.2020
Bachelor of Science - Sports Administration - Minor in Business Admin.
Lock Haven University
Lock Haven, PA05.2018
Skills
- Customer Service
- Customer-focused
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Relationship building and management
- Employee Development
- Sales management
- Microsoft Outlook, Word, and Excel
- Problem-Solving
Personalorganizations
- Eagle Scout and Committee Member with Troop 624
- Men of St. Paul’s Lutheran Church
- Orwigsburg Food Pantry volunteer
- Enterprise Ally
- Enterprise Mobility Mentor’s Program
References
References and Salaries furnished upon request
Timeline
Branch Manager
Enterprise Truck Rental
04.2023 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
01.2022 - 03.2023
Management Trainee
Enterprise Rent-A-Car
02.2021 - 01.2022
Lock Haven Athletics Graduate Assistant
Lock Haven University Athletics
05.2019 - 05.2020
Lock Haven Women’s Volleyball Graduate Assistant
Lock Haven University Athletics
09.2018 - 05.2019
Master of Science - Concentration in Sport Business Management
Lock Haven University
Bachelor of Science - Sports Administration - Minor in Business Admin.
Lock Haven University