Alex Smith
5403 E Trikalla Dr. Columbia
Summary
I am a Patient Experience Specialist with a strong foundation in team leadership, data analysis, and customer service in healthcare settings. In my current role at University of Missouri Health Care, I work with the Gold Team to enhance the overall patient experience by addressing concerns, implementing process improvements, and collaborating with leadership to drive meaningful change. My background in patient dining operations, problem-solving, and strategic planning allows me to support cross-functional teams and ensure that patients receive the highest standard of care and attention. I am passionate about advocating for patients and using feedback and data to continuously improve services. With strong communication skills, an eye for detail, and a commitment to excellence, I strive to create a positive, patient-centered environment that fosters trust and satisfaction.
Overview
5
5
years of professional experience
Work History
Patient Experience Specialist- Gold Team
University of Missouri Health Care
10.2023 - Current
- Serve as a key member of the gold team, dedicated to providing exceptional patient-centered care and improving patient satisfaction outcomes across the hospital.
- Collaborate directly with hospital leadership, including executives and department heads, to identify and resolve patient experience issues in real-time, ensuring timely and effective solutions.
- Conduct in-depth patient interviews and surveys to gather feedback, identify trends, and pinpoint areas for improvement.
- Analyze patient experience data to provide actionable insights and recommendations to leadership for improving care delivery and service quality.
- Facilitate the resolution of patient concerns by acting as a liaison between patients, their families, and healthcare teams, ensuring that all issues are addressed promptly and compassionately.
Supervisor Of Retail Services
University of Missouri Health Care
01.2024 - 09.2024
- Leads and manages hospital dining operations, ensures adherence to health standards, and collaborates on patient nutrition strategies
- I oversee team operations, provide training and guidance, and implement process improvements for enhanced patient dining experience.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Data Analysis Specialist
University of Missouri Health Care
10.2023 - 12.2023
- During my internship at the University Hospital, I served as a Data Analysis Specialist in the Retail Service.
- My primary responsibilities included collecting, analyzing, and interpreting data related to dietary patterns, meal consumption, and nutritional preferences.
- I worked on a part-time basis, contributing 15 hours per week over the course of three months
- Served as a trusted advisor on matters related to data integrity, security, privacy regulations compliance within the context of analytical activities.
Professional EDGE Project
University Of Missouri
08.2023 - 12.2023
- This is a collaboration between senior students at the MU Trulaske College of Business and local businesses in Missouri. The aim is for us students to analyze and tackle a specific challenge or opportunity that the partnering client is currently dealing with. Students conduct research on the given topic and present their findings and recommendations to the client through a final presentation and written report.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
Nutrition Associate
University of Missouri Health Care
09.2019 - 10.2023
- Coordinates retail dietary services, ensuring nutritional standards and customer satisfaction in hospital dining settings; oversees supply requisition.
- I have experience as a shift lead when a supervisor is not working I oversee the restaurant and make sure things are getting done.
- Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
- Collaborated with healthcare professionals to ensure comprehensive patient care and optimal nutrition management.
Education
BBA -
University Of Missouri
Columbia, MO12-2023
Associate of Arts - Business Administration
Moberly Area Community College
Columbia, MO05.2020
Skills
- Time Management
- Organizational Skills
- Problem-Solving
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Strategic Planning
- Business Administration
- Staff Management
- Supervision and leadership
- Excellent Communication
- Multitasking Abilities
Honors Awards
- Most Improved Player (2017) – Recognized for significant growth and dedication, demonstrating exceptional development and commitment to the team.
- High School Basketball Most Valuable Player (2018) – Awarded MVP for outstanding leadership, performance, and contribution to the team’s success.
- Presidential Excellence Award Recipient (2018) – Honored with this prestigious award for exemplary academic and athletic achievements, embodying leadership and excellence both on and off the court.
- First Team All-District Basketball (2017, 2018) – Selected for outstanding performance and skill, earning First Team honors in recognition of athletic excellence.
- Basketball District Champions (2017, 2018) – Contributed to back-to-back District Championship titles, playing a pivotal role in the team’s success during both seasons.
Activities
- Basketball (2006–2020) – Dedicated player with over 14 years of experience, demonstrating commitment, teamwork, and leadership throughout high school and beyond.
- Football (2017–2018) – Contributed to team success through strong athleticism, discipline, and leadership on the field.
- DECA (2015–2016) – Participated in DECA, developing skills in business, marketing, and leadership through competitive events and teamwork.
- FBLA (2017–2018) – Active member of Future Business Leaders of America, enhancing skills in business, entrepreneurship, and professional development.
Timeline
Supervisor Of Retail Services
University of Missouri Health Care
01.2024 - 09.2024
Patient Experience Specialist- Gold Team
University of Missouri Health Care
10.2023 - Current
Data Analysis Specialist
University of Missouri Health Care
10.2023 - 12.2023
Professional EDGE Project
University Of Missouri
08.2023 - 12.2023
Nutrition Associate
University of Missouri Health Care
09.2019 - 10.2023
BBA -
University Of Missouri
Associate of Arts - Business Administration
Moberly Area Community College