Alexander Smith
La Jolla,California
Summary
Driven communication specialist with a proven track record at exceeding company goals, with an emphasis on continued customer retention. I emphasize strong work ethic and client/company relationship building. Skilled in open engagement and consistently delivering solutions that enhance client relationships.
Overview
3
3
years of professional experience
Work History
Service Advisor
Volkswagen
Santa Monica, CA
01.2022 - 11.2023
- I appreciate developing and maintaining strong relationships with clients that yield repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service interactions.
- Responded promptly to customer inquiries via phone, email, or in person, to create a sensation of collaboration.
- Presented existing and prospective clients with valuable service and product information to aid in decision-making.
- Exceeded established company goals through customer service, sales, and employee management practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to provided client expectations.
Service Advisor
Audi
Valencia, CA
06.2020 - 12.2021
- Greeted customers and addressed their needs in a professional manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Used service skills and technical knowledge to identify issues and provide immediate resolution.
Education
Bachelor of Arts - Political Science
University of California San Diego
San Diego, CA06-2025
Associate of Arts - Political Science
College of The Canyons
Valencia, CA12-2020
Skills
- Multitasking and organization
- Goal-oriented mindset
- Strong work ethic
- Workflow management
- Conflict resolution
- Sales expertise
- Team collaboration
- Customer retention
Timeline
Service Advisor
Volkswagen
01.2022 - 11.2023
Service Advisor
Audi
06.2020 - 12.2021
Bachelor of Arts - Political Science
University of California San Diego
Associate of Arts - Political Science
College of The Canyons
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