Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Snook

Coralville,IA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Dedicated employee who pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Assistant Coach

Team Iowa - Basketball
09.2022 - Current
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Advised head coach on discipline, performance, and other decision-making areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Led practice sessions with players practicing drills, honing techniques and scrimmaging to put practiced skills into play.
  • Coordinated with head coach and experienced players to develop curriculum and play book.

Server / Bartender /Trainer

Texas Roadhouse
02.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Educated bartenders, clerks, and servers on responsible service protocols.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Answered customers' questions, recommended items and recorded order information.

Event Catering

Grinnell College
03.2019 - 08.2019
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained flexible work schedule to meet event needs.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Arranged linens and table settings according to seating plan and event theme.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.

Salad, Dish, and Prep Cook

The Peppertree At The Depot Crossing
02.2015 - 07.2019
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Trained and assisted new kitchen staff members.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Prepared salads and soups for customers.

Education

No Degree - Liberal Arts And General Studies

Kirkwood Community College
Cedar Rapids, IA

High School Diploma -

Grinnell Community Senior High School
Grinnell, IA
05.2019

Skills

  • Hospitality Service Expertise
  • Sales Expertise
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Specials Promotion and Upselling
  • Natural Leadership
  • Operational Efficiency and Safety

Timeline

Assistant Coach

Team Iowa - Basketball
09.2022 - Current

Event Catering

Grinnell College
03.2019 - 08.2019

Server / Bartender /Trainer

Texas Roadhouse
02.2019 - Current

Salad, Dish, and Prep Cook

The Peppertree At The Depot Crossing
02.2015 - 07.2019

No Degree - Liberal Arts And General Studies

Kirkwood Community College

High School Diploma -

Grinnell Community Senior High School

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