Alexander Spektor
Holbrook,NY
Summary
Dynamic logistics manager with a proven track record at Pay Less Moving, specializing in optimizing operational efficiency and enhancing customer satisfaction. Expertise in leveraging technical skills and effective decision-making to streamline processes. Renowned for building strong customer relationships and consistently delivering results that exceed expectations.
Overview
26
26
years of professional experience
Work History
Manager / Dispatcher
Pay Less Moving
Newark, NJ
04.2004 - Current
- Manage and supervise daily work of 5 crews: 15-20 employees
- Conduct tailboards with personnel, instructing employees on the daily task features, safety measures and customer relations
- Direct daily crews operations including logistical and geographical support
- Maintain company website and provide graphic design ideas and support
- Manage lead providers, incoming calls and E-mails
- Customer Service
- Handle high call volume, confirm appointments and solve business issues
- Cultivate positive and enduring relationships with customers
Research Representative
Shoppers Charge Accounts (Hudson United Bank/ Northfork)
Mahwah, N.J.
10.2001 - 04.2004
- Made monetary corrections on customer accounts, responsible in handling disputes for 6 merchants
- Responsible for requesting receipts, contracts and delivery receipts from merchants on disputed accounts and corrected internal and external mistakes made by a merchant
- Kept a professional relationship with account executives and merchant services
Customer Service / Sales Rep
American Royal
Clifton, NJ
12.2000 - 07.2001
- Handled merchant accounts, trained merchants on product line
- Received and processed orders over the phone, helped with the production of a company website
- Resolved merchant issues with product support
Customer Service Rep / Loan Officer
Citi-Financial
Elmwood Park, NJ
07.1999 - 12.2000
- Obtained professional relationships with customers who visited and called our office
- Processed and closed personal and refinanced loans
- Processed return items (NSF)
- Answered the phone and helped customers with questions on their account
- Posted cash and check payments to accounts - Balanced cash draw daily
- Collected on delinquent accounts, Reviewed applications, qualifications for loans
- Ordered title search and appraisals, Accounts receivable and payable
Education
GED - Some College Coursework Completed, Desktop Publishing Certified
Skills
- MS Office programs
- Windows XP, Windows 11
- Learning new programs
- Effective listening
- Understanding and clarifying concerns
- Multitasking
- Prioritizing functions
- Meeting deadlines
- Productivity
- Identifying problem areas
- Implementing solutions
- Understanding complex information
- Evaluating data
- [Software] proficiency
- Logistics management
- Scheduling expertise
- Route planning
- Improving operations
- Routing orders
- Map reading
- Effective decision making
- Technical aptitude
- Record keeping
- Verbal and written communication
- Data entry
- Time management
- Call handling
- Navigation support
- Tracking systems
- Dispatching field personnel
Salaryrequirement
$70,000.00 Net
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Russian
Native language
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsWork-life balanceSoftware
Microsoft Office
Moverworx
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Manager / Dispatcher
Pay Less Moving
04.2004 - Current
Research Representative
Shoppers Charge Accounts (Hudson United Bank/ Northfork)
10.2001 - 04.2004
Customer Service / Sales Rep
American Royal
12.2000 - 07.2001
Customer Service Rep / Loan Officer
Citi-Financial
07.1999 - 12.2000