Alexander W Steeves
Summary
Well-connected Hospitality professional with 9 years of experience raising alcohol spend per guest experience at both high volume and high-end boutique restaurants. Expert leader in training bar and wait staff in quality beverage marketing techniques. Accredited Mixologist and experienced Manager with advanced knowledge of fine wines, beer and all spirits.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Mixologist
Davidson Hospitalities
02.2022 - Current
- Exceeded standards set by Director of Operations at 4-star Resort by self starting a top rated cocktail and wine bar out of a previously 2 year closed Outlet.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events. Such unique menus and advertising lead to our bar being on Fox 31, 5280 and Westword Magazines.
- Success with my strategies earned me the responsibility of overseeing new menu development utilizing our beverage program and controlling costing.
- Updated old inventory & cost sheet with modern pricing by breaking down entire inventory to price by the ounce and updating all buttons accordingly.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Developed over 50 new cocktails for various menus across 5 concepts and units in the Hotel providing increased revenue is all departments.
- Developed over 14 unique mocktails to be utilized in multiple units.
- Developed menus and trainings for unique events and special promotions to drive sales. i.e. Pop up bars, private events with rotating conference bookings and Mixology classes with our golf members.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Nurtured relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition. When maintenance and repair operations were back logged, learned all necessary skills to complete repairs and improvements.
- Worked with qualified chef to diversify menu with new offerings and pairings.
- Revamped multiple wine menus by utilizing existing dead stock and selling over 200 bottles of previous inventory.
Lead Bartender
The Fat Rabbit
05.2020 - 12.2021
- A Bourbon forward craft bar with a scratch kitchen
- Open and closing bar, breaking down and setting up all drinks for servers
- Trained all hires to follow company protocol leading to decreased waste, following strict recipes and drink measurement protocol.
- Worked with owners to rotate craft beer and new seasonal Bourbon forward cocktails to pair with food menu items.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Bartender
Steelbach Downtown Tampa
04.2021 - 10.2021
- Upscale Bourbon forward craft bar with over 100 selections of Bourbon and Rye Whiskeys attached to a Fine dining Steakhouse with open scratch kitchen.
- Operated efficiently in high-volume setting to prepare and serve more than 200 drinks per hour per Bartender.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Server, Food Runner, Bartender
Bahama Breeze
03.2019 - 09.2021
- Poured and prepared mixed drinks for over 1500 customers daily in a 15+MM yearly concept
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Closed out cash register and prepared cashier report at close of business.
- Prepared for events by setting up bar, stocking supplies and arranging tables.
Certified Trainer
Red Lobster
04.2014 - 03.2019
- Successfully worked and trained through all FOH positions starting as Server-Bartender-Trainer-FOH Manager.
- Improved customer service rankings by resolving issues quickly and accurately.
- Trained and mentored 8 new personnel hired to fulfill various roles.
- Decreased training time by designing effective new training programs.
Claims Adjuster
Government Employee Insurance Company, GEICO
03.2016 - 11.2017
- Receive and make calls to resolve claims
- Appointment setting
- Followed first call settlements in a metric based call center environment
- Professional and courteous attitude from start to finish
- Mediated calls and demands between adverse carriers and their Insured
- Mediated the transfer of information between Attorneys and their clients
- State Licensed to handle Florida Auto and Home claims
- Verify accident facts, determine policy coverage, and review insurance contracts
- Investigate claims with liability disputes
- Interact with policyholders, claimants, medical insurers, and body shops
- Verify facts of the accident, review supporting case fields, and negotiate settlements
Education
620 Adjuster License - Business Admin & Cont ED in Liability Insurance,
Polk State College
Lakeland03.2019
Skills
- Performance Improvement
- Inventory Monitoring
- Cocktail Development
- Daily Reports
- Bar Operations and Logistics
- Pair Food and Wine
- Craft Beer Expertise
- Creative Mixology
- Learning Strategies
- Wine Knowledge
- Teamwork and Professionalism
- Servsafe Certified
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets for multiple units and wine cabinets
- Supervised team of 48 staff members.
- Achieved an additional 25,000 in revenue through effectively eliminating deadstock.
- Collaborated with team of 20 in the development of a new concept out of a closed outlet.
- Resolved Beverage program selection through consumer and market testing.
Certification
- Certified Trainer, Darden - 2016-2019
- ServSafe Training - 2014-Current
- Food Handling License - 2014-Current
- Certified Lead Mixologist, Hilton - 2022-Current
Additional Information
I am a motivated self starter looking for a challenging position in the realm of Beverage Director with which I can be developed and utilize my skills in creating, maintaining, and improving Beverage programs while also increasing my skills in the food management portion of our Industry. I have 4+ years experience utilizing and improving upon existing Beverage Programs to generate quarterly & yearly growth.
Languages
Spanish
Professional Working
Timeline
Lead Mixologist
Davidson Hospitalities
02.2022 - Current
Bartender
Steelbach Downtown Tampa
04.2021 - 10.2021
Lead Bartender
The Fat Rabbit
05.2020 - 12.2021
Server, Food Runner, Bartender
Bahama Breeze
03.2019 - 09.2021
Claims Adjuster
Government Employee Insurance Company, GEICO
03.2016 - 11.2017
Certified Trainer
Red Lobster
04.2014 - 03.2019
620 Adjuster License - Business Admin & Cont ED in Liability Insurance,
Polk State College
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