Alexander Stiles
Barrington,NJ
Summary
Results-driven Customer Service Supervisor with extensive experience in customer service operations, problem-solving, and effective communication. Demonstrated ability in multitasking and time management while analyzing customer feedback to implement improvements. Committed to fostering a collaborative environment that enhances team performance.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Wawa
Franklinville, NJ
02.2022 - Current
- Supervised daily operations, ensuring adherence to customer service standards and policies while utilizing deescalation techniques when necessary.
- Trained and mentored team members on effective communication and conflict resolution techniques.
- Analyzed customer feedback to identify trends and proactively addressed areas for improvement.
- Responsible for inventory counts and reporting any variances while communicating with upper management about business needs and trends.
Sales Associate
Dick's Sporting Goods, Inc
Deptford, NJ
11.2020 - 02.2022
- Enhanced customer experience through knowledgeable product recommendations and personalized service.
- Maintained inventory processes and organized storage of products.
Line Cook
Joe's Crab Shack
Deptford, NJ
09.2019 - 08.2020
- Prepared and cooked menu items according to recipes and quality standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
Education
Bachelor of Arts - General Studies
Rowan University
Glassboro, NJ05.2023
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Timeline
Customer Service Supervisor
Wawa
02.2022 - Current
Sales Associate
Dick's Sporting Goods, Inc
11.2020 - 02.2022
Line Cook
Joe's Crab Shack
09.2019 - 08.2020
Bachelor of Arts - General Studies
Rowan University