Experienced logistics expert successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
9
9
years of professional experience
Work History
BRANCH MANAGER
Masterpiece International, Ltd.
05.2021 - Current
Responsible for overall management of fine art logistic projects, including customer satisfaction, profitability and interface with other company branches as well as coordination with senior management.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Assessed employee performance and developed improvement plans.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Responsible for overall branch and staff compliance with USCBP, BIS, TSA, USDA, FDA, USFWS, DOT and C-TPAT supply chain security policies and practices.
Established strategic and department level goals for department and direct reports
Provided guidance and support to direct reports by planning, monitoring, coaching, developing, recognizing and assessing individuals
FINE ART LOGISTICS PROJECT COORDINATOR
Masterpiece International, Ltd.
08.2015 - 04.2021
Manage fine art shipping projects from initial cost estimate to final invoice.
Ensured timely resolution of issues in project planning by proactively identifying potential roadblocks and addressing them before they escalated into larger problems.
Established strong relationships with suppliers, fostering collaboration that led to smoother supply chain operations.
Managed subcontractor activities, reviewing proposals, developing performance specifications and serving as liaison between subcontractors and organizations.
Customs clearances (import/export United States)
On-site coordination for large art fairs projects such as Art Basel Miami Beach, Hong Kong and Basel, Frieze NY & London, FIAC Paris, TEFAF NY, Dallas Art Fair
Reported project plans, progress and results.
Education
Vocational Degree - Logistics
OSZ Lotis
Berlin, Germany
01.2015
Skills
Business Development
Process Improvement
Compliance Assessments
Problem Anticipation and Resolution
Prioritizing and Planning
Operational Reporting
Financial Analysis
Customer Service
Team Supervision
Business Intelligence Gathering
High Net Worth Individuals Marketing
Branch Operations Management
Languages
German
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
French
Elementary
Timeline
BRANCH MANAGER
Masterpiece International, Ltd.
05.2021 - Current
FINE ART LOGISTICS PROJECT COORDINATOR
Masterpiece International, Ltd.
08.2015 - 04.2021
Vocational Degree - Logistics
OSZ Lotis
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