Alexander Stucky
Tucson,AZ
Summary
Customer focused professional for 5 years working in E-Commerce, and have been successful in this role due to a strong attention to detail, interest in learning about technology, and an understanding of the technologies being utilized in the business. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Resolutions Coordinator III
Walmart E-Commerce
11.2018 - Current
- Tech Savvy Team member who assists with creating training material, and troubleshooting technical issues that could relate to Excel, SQL, JIRA, Salesforce, and other company based applications.
- Built out metrics for our team utilizing Excel that would measure performance, and potential gaps needing to be covered. This data was pulled from both Salesforce and JIRA utilizing search queries I created.
- Followed informed consent processes and maintained records. Additionally, created databases to house these records, and utilizing Tableau to showcase the data to other LOBs.
- Manage projects that would find errors in the ordering process, and created new processes to improve the overall customer experience.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Oracle Systems Administrator
Walmart E-Commerce
04.2023 - 10.2023
- This was a temporary 6 month role to learn about a new line of business within the company, and to assist with a backlog of tickets.
- Mastering the layout of Oracle Service Cloud on both the application and in the browser user interface.
- Assisted in building out new accounts, workspaces, and rules for new line of businesses coming into Oracle.
- Managing existing accounts, workspaces, and rules to meet other teams' needs.
- Building out reporting for Oracle users ranging from looking into specific orders, items and products on the website, and measuring performance for team members.
- Assisted in designing workspaces, as well as making changes to meet the reporter's needs.
- Integrated and updated software products to boost system compatibility.
- Attended meetings to deliver status reports to key stakeholders.
Event and Sales Coordinator
AllSeasons Resort Lodging
01.2016 - 04.2018
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Skills
- Information Collection
- Data Entry
- Recordkeeping
- Document Management
- Project Management
- Business Administration
- General Computer Programming Knowledge
- Excel/VBA
Timeline
Oracle Systems Administrator
Walmart E-Commerce
04.2023 - 10.2023
Resolutions Coordinator III
Walmart E-Commerce
11.2018 - Current
Event and Sales Coordinator
AllSeasons Resort Lodging
01.2016 - 04.2018