Alexander Sullivan
Amarillo,TX
Summary
Results-driven District Manager with over five years of experience in multi-unit operations and a strong foundation in business and financial acumen. Demonstrates an innovative mindset and a commitment to high customer satisfaction while achieving aggressive business goals. Proven ability to prioritize tasks and maintain organization under pressure, leveraging six years of management experience to drive operational efficiency.
Overview
9
9
years of professional experience
Work History
Travel Center General Manager/ Ops Designate
Pilot Company
Amarillo, TX
05.2022 - Current
- Conducted financial analysis to identify growth opportunities, contributing to increased sales.
- Assisted regional manager in overseeing operations of 9 locations, ensuring efficient management and team development.
- Built and led strong teams, fostering a collaborative environment to drive sales growth.
- Elevated guest service standards, enhancing overall customer satisfaction.
- Fostered a positive work environment by implementing effective cultural improvement strategies.
Area Coach of Operations
Alvarado Restaurant Nation
Amarillo, TX
10.2019 - 03.2022
- Monitored, evaluated and recorded training activities or program effectiveness.
- Developed comprehensive plans for store openings and closings within the designated region as needed.
- Monitored daily operations of stores within the assigned area to ensure compliance with company policies and procedures.
- Monitored training costs and prepared budget reports to justify expenditures.
- Coordinated recruitment and placement of training program participants.
- Supervised operations across 9-12 locations, ensuring consistency and efficiency.
- Implemented effective strategies to enhance drive-through efficiency.
District Operations Manager
Cefcostores
Amarillo, TX
05.2016 - 09.2019
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Established key performance indicators to measure progress towards organizational objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Performed regular store visits to evaluate employee performance, assess customer satisfaction levels, and provide coaching as needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved high-level operational excellence, earning significant accolades.
Education
Master of Science - Criminal Justice
Arizona State University
Tempe, AZ05-2023
Skills
- Employee engagement
- Sales management
- Operations management
- Budget planning
- Team collaboration
- Department oversight
- Business leadership
- Financial analysis
- Business strategy
- Problem-solving abilities
- Cross-functional team management
Languages
Spanish
Professional
Timeline
Travel Center General Manager/ Ops Designate
Pilot Company
05.2022 - Current
Area Coach of Operations
Alvarado Restaurant Nation
10.2019 - 03.2022
District Operations Manager
Cefcostores
05.2016 - 09.2019
Master of Science - Criminal Justice
Arizona State University
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