Alexander Sumer
Round Rock,TX
Summary
Ambitions entry level employee seeking a long-term working relationship with Google. Young professional with a strong work ethic and ambitions to complete night school while collaborating with Google toward company goals. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
14
14
years of professional experience
1
1
Language
Work History
Subject Matter Expert
Accenture
10.2020 - 10.2023
- Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
- Championed change management efforts during organizational transitions by offering expert guidance on navigating new processes and structures.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Supported the implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.
- Mentored junior team members, contributing to their professional growth and development.
- Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.
Valet
Towne Park (W-Hotel Austin)
01.2014 - 07.2018
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Provided support in other areas such as bellhop duties when necessary, showcasing versatility within the hospitality environment.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
Real Estate Agent
Chicago Apartment Finder
05.2013 - 12.2013
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
Driver
Domains pizza
03.2011 - 04.2013
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
Server
Alhambra palace restaurant
02.2010 - 03.2011
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Lakeview High School
01.2011
Skills
- Bilingual in English and Arabic
- Creative solutions
- Training and mentoring
- Strategic Thinking
- Strong analytical skills
- Innovative Mindset
- Customer Focus
- Deep expertise
- Project Planning
- Adaptability and Flexibility
- Problem-solving aptitude
- Professional Demeanor
- Active Listening
- Continuous Improvement
- Analytical Thinking
- Analytical Skills
- Time Management
- Data Analysis
- Process Analysis
- Relationship Building
- Attention to Detail
- Effective Communication
- Organizational Skills
- Logistics Coordination
- Teamwork and Collaboration
- Process Improvement
- Multitasking
- Self Motivation
Roles And Responsibilities
- Greeted guests at hotel entrance and created a welcoming atmosphere.
- Accompanied VIP guests to their suites and secured their belongings.
- Recommended restaurants, night clubs, and activities based on the interests of each guest while staying at the hotel.
- Accommodated management requests to work a flexible schedule (60-hour weeks) to accommodate ATX events (SXSW, Formula 1 races, Longhorn Games, etc.).
- Parked cars of every make and model without any accidents or complaints.
- Memorized the names of all hotel residents and addressed them by name when they came home to the residential section of the hotel.
- Addressed customer complaints and collaborated with management to find a solution to each incident to maintain customer satisfaction.
- Collaborated with security to maintain "safe zones" for celebrity guests and to restrict access of the media on private property.
- Coordinated requests for transportation with limo companies and long distance transportation vendors.
Languages
Arabic
Native or Bilingual
English
Full Professional
Quote
Body is purified by water. Ego by tears. Intellect is purified by knowledge. And soul is purified with love.
Imam Ali
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Subject Matter Expert
Accenture
10.2020 - 10.2023
Valet
Towne Park (W-Hotel Austin)
01.2014 - 07.2018
Real Estate Agent
Chicago Apartment Finder
05.2013 - 12.2013
Driver
Domains pizza
03.2011 - 04.2013
Server
Alhambra palace restaurant
02.2010 - 03.2011
Lakeview High School